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Return etiquette?


Ektelon

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Hi all,

I purchased an Ebel from one of our dealers. The first one sent was the wrong watch. I sent it back and received another (correct) watch. This took about 2 1/2 months. I received it the middle of November. I have not worn the watch often but am now having issues with it. The rotor seems to be "banging" back and forth and the watch does not stay wound. You can literally hear the rotor from across the room. I have done a search on the forums and have not found a definitive repair. Is this something that should be sent back or do I just "eat" the cost of this one? I know it has been 5 months but I would think it would last a bit longer than that. Am I being naive? I just purchased two more watches from the dealer last week.

Thanks for any input,

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Actually the current A7750 has a fine track record imo.

Over the years i have had a couple watches die on me,taken to my local watchsmith,up running in a couple minutes. Dirt in a gear or a drop of oil...etc,minor stuff but common.

Look for a watchsmith in your phone book and stop by with it,you might find its an easy fix as well. If you find one you are happy with,do take any future purchases to him for a checkup when you get it,doesn't hurt. Good luck.

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With every rep I have ever bought, I factor in two things in addition to the cost of the watch. The first is a full service, the second is re luming the hands and dial markers. The second is not essential, just makes the watch a tad more authentic. The first is definitely essential. Watch movements are engines, and they depend on clean parts and proper lubrication just like the engine in your car. Replica watches come to you with the equivalent of an auto engine with oil that hasn't been changed for 50,000 miles! Filthy dirty and full of sludge. Bulk movements may sit in trays unsealed and uncovered for a long time, filling up with dust and anything else the settles on them. They are taken off the shelf and shoved into cases and sent out. It's a wonder any of them run with any degree of accuracy at all.

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Thanks Flashman. I opened the case and noticed a small blue screw that wasn't tightened correctly. It wasn't the rotor screw but one underneath that was stopping the weight from travelling all the way around. That was the clunking sound. A little time consuming but an easy fix.

Thanks again for all the advice.

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