mastrmindalliance Posted October 30, 2011 Report Share Posted October 30, 2011 Hi all, having a little trouble with ofrei. I need some parts (just a movement, dial, crown, stem and tube). I have all the part numbers and am following the 'rules' he has printed on the site but i can't seem to get a response. I've tried twice now. Once before Christmas, to which i reiceved a blank email response with only my email in there. I replied directly to that - no further response. i have also tried a week ago - no response. Can anyone give any helpful suggestions please or is the problem that they just won't deal with people overseas anymore? Thanks in advance for any insight you may wish to share. Quote Link to comment Share on other sites More sharing options...
HauteHippie Posted October 30, 2011 Report Share Posted October 30, 2011 You kind of need to call them on the phone to get any help. Does CousinsUK not have what you want? I live driving distance from OFrei, and yet I still order from Cousins in the UK to avoid dealing with Bob. Quote Link to comment Share on other sites More sharing options...
wat44 Posted October 30, 2011 Report Share Posted October 30, 2011 from all reports, he is a PITA Quote Link to comment Share on other sites More sharing options...
freddy333 Posted October 30, 2011 Report Share Posted October 30, 2011 Always best to phone Ofrei for info or to place an order with a part number (unless you ask for him, you are unlikely to speak with Bob). Here is a summary of the most salient rules regarding emails to Ofrei - I am unable to answer every email question. Please keep your questions to a direct question about one of the 14,000 items we show on-line. We do not handle stock checks for the possible 800,000 watch parts we could be carrying via email. If you need to know what watch parts we have and which ones we can still get just phone 1-510-832-0355 Ext. 2 for watch parts inquiries during our office hours Monday to Friday 9-5 Pacific Time Zone. Please before calling for a watch part read the page on "Genuine Case Parts Ordering Information Page" if you asking about case parts. For movement parts read "Watch Parts Ordering Problems In 1970? 100 Times Harder Now". Quote Link to comment Share on other sites More sharing options...
mastrmindalliance Posted October 30, 2011 Author Report Share Posted October 30, 2011 ok, thanks. Wow. I am surprised by that as they seem like "follow the rules, send an email with part numbers". But ok. so, i call up up, give them the part number, give them the address and they'll be cool? Quote Link to comment Share on other sites More sharing options...
woof* Posted October 30, 2011 Report Share Posted October 30, 2011 ok, thanks. Wow. I am surprised by that as they seem like "follow the rules, send an email with part numbers". But ok. so, i call up up, give them the part number, give them the address and they'll be cool? Unless you have questions (if you do.. most answers can be found here) just order through the site, just like any site..add to cart, quantity....enter payment info etc. I have ordered many times and they ship very fast. I have never had a problem. Quote Link to comment Share on other sites More sharing options...
freddy333 Posted October 30, 2011 Report Share Posted October 30, 2011 i call up up, give them the part number, give them the address and they'll be cool? Ofrei prefers to deal with professionals only, so either order via their website or phone with part numbers/quantities. Quote Link to comment Share on other sites More sharing options...
blue_sphere Posted October 30, 2011 Report Share Posted October 30, 2011 Bob is a total Jerk. Even if you know all the info that you need and have all your info ready... be prepared to be treated like a POS. I personally haven't used them since my first horrible experience. Quote Link to comment Share on other sites More sharing options...
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