Watch Servicing in the UK

[Rclough]

Dear friends, I recently purchased an IWC Top Gun chrono (Asian 7750 movement) that developed a problem; I was looking for a watchmaker in the UK who could take a look; at this point I happened to come across the post by Tom Exton, offering the services of a recommended (anonymous) watchmaker in London; I duly sent off my watch & waited for Tom to confirm receipt. The next day, I got an email from Tom who said he had the watch and that he'd be in touch when 'his man' had had chance to establish the extent of the problem - all good.

At this point (while waiting for the diagnosis) I started to do some reading (mainly on Repgeek) where Tom had come in for a total shoeing (a panning) from members, absolutely slating him; I started to get nervous; Tom had my watch; gulp!

So, I relayed my concerns to Tom by email, and he was very courteous, he completely understood and offered to return the watch without charge, but he said that he'd prefer to continue the work with a view to proving his capabilities (and those of his wm) through good customer experience.

I immediately felt better; I trusted him & gave him the nod to carry on with the work and I'm really glad I did; the watch is now back on my wrist, keeping perfect time and I'm delighted. Fast turn around, (3 weeks from sending to the watch being returned) excellent comms etc.

So, my experience of Tom & the service he offers is a very positive one, one that I feel compelled to share with you all. Hes a nice guy who has given me a quality service. And here's a Wristie for Friday! Stay well. Rclough

tomexton@yahoo.co.uk

[Londongeorge87]

Nice review and nice watch. Thanks

Sent from my iPhone using Tapatalk

[Nanuq]

Excellent writeup. Thanks for taking the time to do this ... it's the reason RWG exists. We are here to share watch information and to learn. And to expose scammers, and to spread the word about the good guys.

Reputations here are earned. Sounds like Tom is on the right track.