At what point should I consider a package "lost"?

[matzaman]

Hi all,

I got a PVD coated DSSD from trusty recently that stopped working.  In hindsight I should have brought it to a watch smith but I sent it back registered.  It looks like it made it to Guanzhou and the last updated in the system is 12/3.  I don't think I have much recourse because the value for customs purposes was intentionally left low per Trusty's instructions.  Should I write it off and try again?  When should I give up all hope it will make it back to the dealer?

Thanks

[astonjenks]

Have you kept Andrew fully informed with tracking details etc as I would be surprised if he did not honour this with you.

Regards


AJ

[zero_deficit]

A rep being stuck at the point of destination when it is being returned is nothing new. I wouldn't worry too much just yet. Give it another week and ask the TD again

[matzaman]

Ok. I haven't talked to him except to give him tracking info when I sent it and he agreed to fix. I'll give it another week and then I'll reach out to Andrew as well. Thanks guys.

[kbh]

You might have to give him about another 3 weeks from what I've dealt with in the past. When you've decided its truly lost is when it will finally arrive, or Andrew will admit to getting it. I've gone thru that drill with Josh several times. My thinking is you're sending it back to a repair place and they (Josh and Andrew) don't have a clue when it really gets there.

 

 

Be patient grasshopper. I will work out.

[matzaman]

Ironically I emailed Andrew last night and this morning he got the watch. Go figure.