Change Posted April 28, 2014 Report Share Posted April 28, 2014 Ordered a watch a couple of weeks back, and have been through 3 rounds of QC. First they sourced the wrong watch or sent me QC pics from someone else's order. Next, they sent me QC pics of the correct watch, with a glaring issue pointed out. Now a few days later, they send me pictures of what appears to be the exact same watch with the same issue. Is this typical for most TDs? I've only placed a handful of orders over the years, and when I point out issues, they fix/find a watch without those issues, and then it's good to go. I realize I'm a noob to this forum, but not the rep world... Maybe I've been lucky and never had any real issues before, but is this the norm? Am I being too demanding or are my expectations too high? I guess this is what happens when you don't use your normal dealer you've built some rapport with. Sent from my 831C using Tapatalk Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted April 28, 2014 Report Share Posted April 28, 2014 "Now a few days later, they send me pictures of what appears to be the exact same watch with the same issue." not acceptable and as far as building relationships you'd have to a pretty prolific buyer these guys must do a lot of volume doubt they remember most customers. Now smaller guys like Toro and sead will know your handle if you are an active guy but big houses I doubt they know who it is just fill the order, it's a Bz. "Is this typical for most TDs?" I have heard of it happening but I would hope it is not typical and at least it has not been in my experience. Quote Link to comment Share on other sites More sharing options...
Change Posted April 28, 2014 Author Report Share Posted April 28, 2014 Maybe I should ask for a refund, and just wait for my usual dealer whom I've never had an issue with... Quote Link to comment Share on other sites More sharing options...
Change Posted May 4, 2014 Author Report Share Posted May 4, 2014 (edited) Received "new" QC pics this morning... Same watch, same issue... Really disappointed in this TD. I've asked for a refund now. I'm probably never going to use this TD again. Sent from my 831C using Tapatalk Edited May 4, 2014 by Change Quote Link to comment Share on other sites More sharing options...
coffindodger Posted May 4, 2014 Report Share Posted May 4, 2014 I rejected a noob sub V3 they got another 1 then in the post came the 1 I rejected. Then it turns out its a V2 with a V3 face do you think I will use this dealer again Quote Link to comment Share on other sites More sharing options...
Change Posted May 4, 2014 Author Report Share Posted May 4, 2014 I rejected a noob sub V3 they got another 1 then in the post came the 1 I rejected. Then it turns out its a V2 with a V3 face do you think I will use this dealer again Did you at least get a partial refund or something for their errors? Really sorry for your experience. Sent from my HTC One M8 via Tapatalk Quote Link to comment Share on other sites More sharing options...
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