Buyer wants to get full refund because shipping takes too long.

[fraggle42]

For me the only two things to work out how long it should take are 1) Where are they, and 2) Which postal method did they use?

 

And even then it's a crap shoot, as every postal service can go horribly wrong, lose your parcel down the back of a shelf, or fall into the wrong sorting bin and end up the other side of the world.

 

I bet that the departments in these companies that handles "incorrect parcels / letters" absolutely does not take any notice of what speed of delivery you paid for, they'll maybe go through the "incorrect" bin once a week or couple of weeks and start it on it's journey back to the destination or departure depot, and it'll need special processing at every step of the way as it will have been marked as "delivered" (to the wrong destination depot). If that's the case it'll be a very slow process BUT it'll get to where it's supposed to go, eventually.

[Mike on a bike]

Mike do u say that when its from a TD or is that for everyone?

Tony that is M2M , the dealers will send you another if customs gets it on the way in.