Times are changing...

[freddy333]

Unless something has changed within Rolex (I doubt it), RSCs are not allowed to modify watches or their cases. The only time an exception might be made is if there is damage to a case & no direct replacement is available. In that case, some RSCs may be willing to perform a bit of reshaping as a repair. Otherwise, I am not aware of any Rolex shop within their network that would be willing to modify cgs.

Also, the average indy Rolex watchsmith must meet Rolex standards (including passing a competency test on a regular basis) to qualify for a parts account. Once qualified, there is no way for Rolex to oversee the quality of the work they produce. I had a relative who was a master watchmaker that worked for Rolex in the 1940s-50s before going indy. When I was a kid, he used to complain about the shoddy work coming out of many RSCs. In fact, I remember 1 case where a woman came in complaining that Rolex had failed to repair her watch 3 times. My relative took the watch to his bench & had it working to spec within 15 minutes. Having a watch repaired by Rolex is no guarantee of quality service. Most of the time, yes, but not always.