DarrenH Posted August 10, 2007 Report Share Posted August 10, 2007 Hi, Recieved my much awaited new Steelfish this morning and it is D.O.A. - not running at all despite winding, shaking etc.... Th esecond hand is between 4 and 5 and when wound it moves forward and backward between the 4 and 5 markers. Does anyone have any ideas what I can do with this, as it is a lot of money to waste if it cannot be resolved. Thanks Darren Quote Link to comment Share on other sites More sharing options...
giorgio Posted August 10, 2007 Report Share Posted August 10, 2007 I'd say send it back, but contact the seller first and see what they can do. I always wondered, if it was damaged in transit - you can't really file an insurance claim for a "fake" watch, so shouldn't the seller be responsible? Quote Link to comment Share on other sites More sharing options...
skjalg Posted August 10, 2007 Report Share Posted August 10, 2007 The dealer will most likely replace it. Let us know how it went Quote Link to comment Share on other sites More sharing options...
DarrenH Posted August 11, 2007 Author Report Share Posted August 11, 2007 UPDATE: I contacted PT (dealer) and he almost immediately replied with "return it to me for replacement" So, off it went into the post and I checked with the mail today and it is confirmed as having reached its destination (PT!). So, I am now eargerly awaiting the replacement Steelfish PT has said he will send me. Referring to being damaged in transit, I can't see that as the cause of the problem as PT always packages his watches very, very well. He also does a qualiy check on all watches and this one passed the test - so I don't know. I must admit I was very disappointed to receive this beautiful watch not working. The reason I buy from PT is that he gives excellent service, and is one of the good guys. We need to keep buying from people like PT - look after the decent dealers so they stay here! Quote Link to comment Share on other sites More sharing options...
By-Tor Posted August 11, 2007 Report Share Posted August 11, 2007 UPDATE: I contacted PT (dealer) and he almost immediately replied with "return it to me for replacement" Of course he did. Why did you have to make it public before you received a reply from him? Quote Link to comment Share on other sites More sharing options...
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