chiefwiggum Posted September 17, 2008 Report Share Posted September 17, 2008 Hi Has anyone heard from or even seen Tomhighway? I sent him a watch (Omega PO) via recorded delivery for a minor repair on the 5th of September 2008. He told me 10 days for the repair if he didn't have the parts. That has obviously passed now and despite asking, he hasn't yet acknowledged receipt of the watch, although I have checked the Royal Mail track and trace which confirms delivery. I know Tom was a long standing member over on TRC, so I am not questioning his integrity or methods, but as I haven't heard from him since, despite two PM's, I just want to know that he has the matter in hand. Quote Link to comment Share on other sites More sharing options...
alw Posted September 17, 2008 Report Share Posted September 17, 2008 I Quote Link to comment Share on other sites More sharing options...
AMK000 Posted September 17, 2008 Report Share Posted September 17, 2008 My 3717 is with him since late July. I had an email from him 2 days ago saying that he had some kind of an accident (felt down or something) and that has hold him back from the day to day business. He said he will sort out things soon. ... so far I maintain confidence to him. PS: I personally wouldn't count fot the 10 days fix. More likely will be several weeks. Watch fixes take a lot of time (..... lack of spare parts , purely manual job etc...) Quote Link to comment Share on other sites More sharing options...
Mickey Padge Posted September 17, 2008 Report Share Posted September 17, 2008 Communication is not his strongest point, he would be first to admit that However, you will receive an email at some point, and it will say your watch is ready etc..... You just have to be patient, sometimes really patient. Remember he is one of the few people within the EU that is reliably repairing counterfeit/fake watches, this is not, and never will be, the same as getting a genuine watch fixed (which in most cases can take a long time too!)...... His workload must be extremely high, and because of this, I have learned from experience just to send my watch to him and then move on/wait, he will reply when it is ready.... Cheers! Quote Link to comment Share on other sites More sharing options...
chiefwiggum Posted September 17, 2008 Author Report Share Posted September 17, 2008 Cheers Mickey / AMK000 I did say to him before sending the watch that there was no pressure, but I had become a little concerned that I hadn't heard from him since sending it off. I like this rep so much that I just bought the gen version of it today and can't wait to do some comparisons when I get the rep back. BTW Mickey - I was at Stamford Bridge last night and will be there again on Sunday, so I won't bother with a subscription to Setanta (at least for this month) :D Quote Link to comment Share on other sites More sharing options...
Mickey Padge Posted September 17, 2008 Report Share Posted September 17, 2008 Hehe I don't blame you for going to the bridge, they have been playing some fantastic football Quote Link to comment Share on other sites More sharing options...
sul Posted September 25, 2008 Report Share Posted September 25, 2008 My 3717 is with him since late July. I had an email from him 2 days ago saying that he had some kind of an accident (felt down or something) and that has hold him back from the day to day business. He said he will sort out things soon. ... so far I maintain confidence to him. PS: I personally wouldn't count fot the 10 days fix. More likely will be several weeks. Watch fixes take a lot of time (..... lack of spare parts , purely manual job etc...) My Breitling is his place since late July also. But no problem, service take time and probably soon watch will be ready. My watch was not broken but it has a problem with power reserve, so I decided that full service is needed. Quote Link to comment Share on other sites More sharing options...
ab2450 Posted September 25, 2008 Report Share Posted September 25, 2008 Still no words from TomH. Do you guys know his contact details? Thanks! Quote Link to comment Share on other sites More sharing options...
Flashman Posted September 25, 2008 Report Share Posted September 25, 2008 I am waiting for some prices from him too, normally he was very quick, but I guess recently he must be out of action as I have heard nothing for over a month. Quote Link to comment Share on other sites More sharing options...
Star69 Posted September 25, 2008 Report Share Posted September 25, 2008 you guys are very very patient !! LOL if your looking for a good - fast (service of a 7750 in less than a week) and rep friendly watchmaker in the EU pm me .. cheers, Frank Quote Link to comment Share on other sites More sharing options...
sul Posted September 28, 2008 Report Share Posted September 28, 2008 Still no answer from TomH, I am a little bit concerned now Last e-mail from him was 12.09 and he says that he had a fall and he was unwell. Next week my watch has to be ready but so far nothing. Hopefully he will be soon ok, I really need my watch soon Quote Link to comment Share on other sites More sharing options...
Pannyman04 Posted September 28, 2008 Report Share Posted September 28, 2008 Still no answer from TomH, I am a little bit concerned now Last e-mail from him was 12.09 and he says that he had a fall and he was unwell. Next week my watch has to be ready but so far nothing. Hopefully he will be soon ok, I really need my watch soon I sent him about half a dozen watches to be worked on back on August 11th, have heard nothing from him since September 1, when my IWC was supposed to be 'on the bench being worked on right now'. Have been sending regular emails but no reply at all. Quote Link to comment Share on other sites More sharing options...
caracarnj Posted September 29, 2008 Report Share Posted September 29, 2008 Wow, what I see here is just top notch faith and patience from the customers and 1st class irresponsibility and negative professionalism here. You get paid and politeness from your customers and couldn't even reply them? What a piece of %#$@*&! Quote Link to comment Share on other sites More sharing options...
AMK000 Posted September 29, 2008 Report Share Posted September 29, 2008 Knock, knock TomH , are you there ??? Quote Link to comment Share on other sites More sharing options...
sul Posted September 29, 2008 Report Share Posted September 29, 2008 Maybe he is in hospital or something... I don`t want to bother him every week, but I really like to know when watch will be ready. If no answer to e-mails, then that is not good... I will sent another e-mail him probably end of this week. Someone have his tel number? Quote Link to comment Share on other sites More sharing options...
jleraflo Posted September 29, 2008 Report Share Posted September 29, 2008 Hi, I sent 3 watches to TomH weeks ago and there is no way to contact him. I have sent a few Pm and mails but no asnwer. Regards Maybe he is in hospital or something... I don`t want to bother him every week, but I really like to know when watch will be ready. If no answer to e-mails, then that is not good... I will sent another e-mail him probably end of this week. Someone have his tel number? Quote Link to comment Share on other sites More sharing options...
Tomhighway Posted September 29, 2008 Report Share Posted September 29, 2008 (edited) I am here guys , I had to take a week off to re-couperate but I will answer all emails tommorrow with status reports. Yes my workload has been extremely high and I will provide timescales on all work in process. I havnt been around for almost 2 weeks but am up to full speed I hope as of tommorrow. I appreciate the concerns of members here , I will be accepting new work as of early next week. TomH Edited September 29, 2008 by Tomhighway Quote Link to comment Share on other sites More sharing options...
AMK000 Posted September 29, 2008 Report Share Posted September 29, 2008 @TomH: Good to know that you are back. Just pls try to communicate a bit more frequently. PS: I will wait your email regarding status of my 3717. Quote Link to comment Share on other sites More sharing options...
ab2450 Posted September 30, 2008 Report Share Posted September 30, 2008 @TomJ Hi, Good to hear that you are back! Phew... I was getting worried. I am the one who sent you the EE6263 with a ETA 7750: I sent you a few emails to describe the issue (or non issue) of hands size between the EE6263 (old asia 7750 mov) and the swiss mov. Several experts on the forum seem to suggest that there should not be issues with the swap.. Thanks, Andrea Quote Link to comment Share on other sites More sharing options...
sul Posted September 30, 2008 Report Share Posted September 30, 2008 @TomH Yes, good to know that you are back again. Hopefully my Breitling power reserve will be after service longer Quote Link to comment Share on other sites More sharing options...
chiefwiggum Posted October 4, 2008 Author Report Share Posted October 4, 2008 All sorted - Glad to have you back up and running THW. Quote Link to comment Share on other sites More sharing options...
sul Posted October 24, 2008 Report Share Posted October 24, 2008 Is TomH again "disappear"? Did somebody got his watch back from TomH lately? I got answer from TomH that my watch is ready for shipping back on 13.10 Payment was sent on 14.10. Just in case I sent one more e-mail to TomH 18.10, that I`d like to know when my watch was shipped back. And again no answer from TomH so far. From UK to my country delivery takes 4-5 days max, so watch has to be here if he shipped it after payment... but no watch so far. I have his nr. if no answer and no watch during next week thn I will call to him probably. Quote Link to comment Share on other sites More sharing options...
Pannyman04 Posted October 24, 2008 Report Share Posted October 24, 2008 Is TomH again "disappear"? Did somebody got his watch back from TomH lately? I got answer from TomH that my watch is ready for shipping back on 13.10 Payment was sent on 14.10. Just in case I sent one more e-mail to TomH 18.10, that I`d like to know when my watch was shipped back. And again no answer from TomH so far. From UK to my country delivery takes 4-5 days max, so watch has to be here if he shipped it after payment... but no watch so far. Last heard from him 8/10. No reply to several emails since then. I sent him four watches in early August, I have effectively written them off by now. Be nice if I got them back but I'm not holding my breath any more. Quote Link to comment Share on other sites More sharing options...
spooky driver Posted October 24, 2008 Report Share Posted October 24, 2008 Last heard from him 8/10. No reply to several emails since then. I sent him four watches in early August, I have effectively written them off by now. Be nice if I got them back but I'm not holding my breath any more. have you said anything to our admin team? Quote Link to comment Share on other sites More sharing options...
Gadget Man Posted October 24, 2008 Report Share Posted October 24, 2008 (edited) I also sent a couple of PM's to Tom back on 11th October (to which he replied to the first one) and I haven't heard from him since, I'm still waiting for him to reply!! Edited October 24, 2008 by Gadget Man Quote Link to comment Share on other sites More sharing options...
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