I can only share my own personal experence. I have had very good luck with my reps,a few minor problems Is all. I would take your watch to a small watchshop,maybe at the mall. Let them know up front that It Is a rep,ask If they would take a look at It. It sounds like a minor issue. If your comfortable doing as Krpster suggest,then give It a shot. Keep us abreast of the situation and try not to let It get you down,good luck.:)Mike