People seem a bit harsh to me on this. OP doesn’t have to have had unrealistic expectations to expect better than this. It’s not so much that the watch has a fault, more that the dealer might not be responding as we’d all want. Although, OP, I’m a little confused. Has Andrew offered to take the watch back or not? As one of the posters above pointed out, none of this process is legit so it seems daft to complain if you’re being asked to disguise the shipment back for a repair. If Andrew has agreed to take it back, what’s the problem exactly? Sent from my iPhone using Tapatalk