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Service Issue - Need Advice!


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Posted

I recently received my PAM 104 franken back from a watchsmith.  It looks/runs great EXCEPT there is a new, down-to-the-metal 0.4mm scratch on the gen dial.  I am still a nooby to RWG so I want to proceed according to protocol.  At this point, I have sent a single, polite PM to the watchsmith and am awaiting a reply.  My question for you guys is:  how does this normally go and what can I expect?  Thanks for any insight!

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Posted

At this point, I rather not give out the name of the watchmaker -- I'm afraid it might make him think I'm hostile and put him on the defensive.  I will say that this watchmaker has been the object of some discussion as of late.

Posted

Well that was as good as putting it out there. :bangin:  Better you had waited to hear back first and/or PMed a senior guy or admin who could have clued you in. But what's done is done. :pimp:

 

PS did not mention and should have, gen dial heart-breaker, damn! :fool:

Posted

how ever it turns out....I think its an easy fix....at least so that it doesn't stand out much...hard to get perfect,,,but can make it so almost no one would see it unless they are looking for it...

Posted

Are you sure it's a scratch? It may be a fibre or hair of some sort stuck between the case and dial

 

I'm not 100% positive what it is -- I hope it isn't a scratch, but that's my best guess at this point.

 

I suppose am just wondering what the most probable path forward is.  I can see a few different scenarios:

 

1) Watchmaker offers to repair at no cost

2) Watchmaker offers some cash back

3) Watchmaker either disputes my claim or never responds

4) I just decide to live with it and move on with my life

 

What typically goes down?  If members typically choose option #4, then I am willing to go that route.  Like I said, I'm new and not looking to make any enemies.

Posted

A hair would bother me too, I don't think he scratched it, it's a typical place for a fibre to wedge itself, it prob happened when he placed the dial/movement back in the case, it happens to me sometimes with my watchmaker. He takes care of it for free as yours will do, it's basically up to you, pay for it to be sent back or go find a local watchsmith in your area who can remove that fibre in a few minutes while you wait

Posted

Thanks for all the info, guys.  I'm going to drop the issue and just have my local watchsmith deal with it for me.  Thanks again!

Posted

Very good idea! Every city on earth has a watchmaker that can remove a piece of lint from a dial. It's not likely at all that its a scratch, if your watchmaker says it is, then that's a dif story.

Posted

In the Bend area.

I asked because I was going to provide you with the address of a watchsmith in your area but you seem to know one, pay him a visit. 10-20$ at most

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