Issue with a Submariner with a ETA 2836-2 (Toronto watchmaker reference?)

[repguy123]

Hello all from Ontario, Canada!

 

It is unfortunate my first post here relates to me having a problem. I have a brand new watch with an ETA 2836-2 movt which I just received Thursday night, I did the usual ceremony I do every-time I get a watch, fit the band, set the time, etc., no problems. Then the next day as I was sitting at my desk feeling pretty good about the nice new piece I am wearing I decided to give it a little wind. I unscrewed the crown started pulling it outward and then surprise! the whole stem came clean out of the watch! ahhhhhhhhhhh the worst feeling ever.

 

I apologize in advance if my watch terminology is not the best but I am still going to give a crack describing at the situation: the good news is that the stem is not snapped or broken, I think the problem is that the keyless works is just not catching and engaging. When I push it in I hear clicking but when I turn the crown nothing really catches

 

I understand from doing a bit of reading this is not the most complicated problem in the world but more so a complete pain. My question is can someone recommend me a rep safe watchmaker in Toronto? I would go at this problem like I did with my 7750 but frankly I dont have the tools to tackle this one. I cant even get in the back thanks to the brutal rolex caseback. I also understand with this movt that you have to pull the hands etc. off to actually get at the keyless works and I am not so experienced. I dont really feel all that comfortable working on this pretty expensive watch.

 

Anyway, that is my unfortunate situation, and I am looking to hear your thoughts.

 

Thanks!

[flyr]

If you are lucky you may be able to get it back in by removing the case back and lightly depressing the stem release while inserting, pushing and twisting the crown/stem assy. Use a rolled up ball of duct tape (sticky side out) to remove the case back. Good luck and welcome to the forum!

[repguy123]

Hey thanks so much for the advice. For now the watch is running and the time is correct on it. I will give it a crack open if it stops. I am kind of hesitant for the moment for a couple reasons; primarily because it was water proofed and pressure tested to I don't want to run the risk  breaking that seal. The other obvious reason is that there is no point in messing with it until it stops running.

[flyr]

Be aware that if your waterproofing/testing is from the TD, it may not be waterproof. Get it tested before you wear it in the water.(there have been unpleasant surprises in this regard)JMHO

[cyberwarhol]

@repguy123

I know a rep friendly watch smith in Richmond hill. PM me if you want and I can send you the info.

I have had a few watches repaired and serviced. The latest being the BB.... Everything are running fine now.

Sent from my