Return for repair - Andrew

[pcardoza]

Just a quick report of a positive experience with Andrew and a return for repair.

When I received my Pepsi GMT Master II back in August, I had issues within minutes. The hands were loose and interlocking with each other and the stem pulled right out of the watch in me.

I knew the risks involved in sending it back to China for repair, but decided to give it a go anyway. I filled out the form received from Andrew and sent the watch by international priority mail to the address he gave me.

Tracking went well and within 10 days, Andrews watch smith confirmed receipt. I was told it would be about 6 weeks for repair and sure enough, I received notice of shipment out of Hong Kong with a tracking number.

I received the watch today and all appears to be functioning perfectly now. I'm not sure I'd risk sending it back every time, but I probably saved a chunk of change as opposed to handing it to a watch smith to handle locally. I'm still gun-shy about tackling something like this myself!

Anyway, thanks to Andrew and his team for a very positive experience!

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[droptopman]

Good to hear this worked out. Nice looking piece too:)

Sent from my droptop using telepathy.

[Elchino]

Good to hear that everything went fine, thanks for sharing, one never knows, this could happen to anyone!

[maximo101]

Well done, sending it back is always a risk, not only to China as I can confirm

[indywatchguy]

Yea Andrew is legit I've had similar experience with him. Congrats on watch looks great! Is the bezel ceramic or aluminum? I've always been drawn to those but never pull the trigger.

[dbane883]

I have a confession. The colours of the rep pepsi is better than the gen. Honestly, the $37k gen has a horrid froot-loops blue and red:

The rep is not accurate, but in this case, I don't think you want it to be.

[pcardoza]

Yea Andrew is legit I've had similar experience with him. Congrats on watch looks great! Is the bezel ceramic or aluminum? I've always been drawn to those but never pull the trigger.

It's this one:

http://www.trusty-watch.com/index.php?main_page=product_info&cPath=1_5&products_id=12133

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[Nightwatch]

It looks better on the wrist than on Andrews pics and classy, even with a little bit vintage looks, almost want to get one... Have had one complete stop only until now, on a non-chrono A7750 with bridges. Also send it back with a positive result - 10 days to get there, repaired after 2 weeks, than another month to return. Working since.