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Where has TomHighway gone to?


Guest Dr.TuB

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I'm having trouble getting him too, I sent him a watch for repair on the 27th of October, he pm'd me on the 16th of December to say it was done and I pm'd him back to confirm how much I owed but since then nothing :(

xL

I have sent him numerous pms

he seems to come online. but he doesnt respond.

anyone can get a hold of him?

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Tom H will come back and eventually will reply to your PMs/mails.

But don't expect your watches to be back in less than 3 months

I've heard he has quite a backlog of work to be done ..... and on the other hand, two to three months to get a watch back it looks normal to me.

TomH is doing a great job (at least it did on mine) but is not the fastest around (though he is the only EU based that I am aware of).

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  • 2 weeks later...
  • 2 weeks later...
Im waiting on a watch still too! He has replied to me though saying its finished so im hoping so have it back soon!

Had a SFSO repaired by around the middle of last year. Stem had become detached so simply a case of re-attaching to the movement (no spare parts required). The whole process took around 8 - 10 weeks and a ton of emails and PM's demanding the return of my watch.

Whilst the job was done (although the date does not change from the stem unless it is held at a certain angle) I was seriously unimpressed by the customer service aspects. It took an age from the point where he told me the watch was fixed to eventually posting it.

Personally I would not send another watch for repair. After reading this thread this has confirmed my belief.

To be fair I do not believe he there is any dishonesty involved. If there had been I would never have seen my watch again. More a case of disorganised and por communications.

Possibly I am doing him a dis-service but just my honest opinion.

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