Jonow Posted June 25, 2009 Report Share Posted June 25, 2009 (edited) Hi Guys, Just recieved a Franck Muller Crazy Hours watch(REP) for my Mum and its dead not even ticking. The rotor seems fine but I don't think the hair spring is working? Any Suggestions? Cheers Jono Edited June 25, 2009 by Jonow Link to comment Share on other sites More sharing options...
bertieng Posted June 25, 2009 Report Share Posted June 25, 2009 The only option is ask for a replacement. Link to comment Share on other sites More sharing options...
Toadtorrent Posted June 25, 2009 Report Share Posted June 25, 2009 I have 3-4 movements for this one...and the rotor doesn't work properly for any of them. I've just run mine with the winder, and ordered 3 spare movements to do swaps on it. At the price of the watch, it wasn't worth fighting for a replacement...and the watch is still fun. Link to comment Share on other sites More sharing options...
Jonow Posted June 25, 2009 Author Report Share Posted June 25, 2009 I'm still waiting for the dealer to respond. Its a shame because it looks like such fun. (yeah it won't even work with the winder) Cheers guys, Jono Link to comment Share on other sites More sharing options...
maxman Posted June 25, 2009 Report Share Posted June 25, 2009 Im sorry to hear about your FM. I hope your dealer does the right thing and gives you a replacement, good luck Mike Link to comment Share on other sites More sharing options...
marinamm20 Posted June 25, 2009 Report Share Posted June 25, 2009 i have a spare movement for that you can have if you cover the shipping costs heck you can have the movement, dial, case and bracelet for free if you cover shipping BR Link to comment Share on other sites More sharing options...
krsmorkinlabbit Posted June 25, 2009 Report Share Posted June 25, 2009 Awesome gesture! I recently got a jumbo crazy hours, white dial, and it is a fun watch. Link to comment Share on other sites More sharing options...
Jonow Posted June 25, 2009 Author Report Share Posted June 25, 2009 Dear BR, I am speechless regarding your generousity! I am definately greatful for your offer. I will see what the dealer says first, thank you that is very kind. Warm regards Jono Link to comment Share on other sites More sharing options...
marinamm20 Posted June 25, 2009 Report Share Posted June 25, 2009 jonow you are so welcome my friend - is it not what this board is all about, helping out a fellow watchnut :-) just send me a Pm if you need the parts - then i ship it your way downunder :-) BR Jesper Link to comment Share on other sites More sharing options...
Jonow Posted June 25, 2009 Author Report Share Posted June 25, 2009 jonow you are so welcome my friend - is it not what this board is all about, helping out a fellow watchnut :-) just send me a Pm if you need the parts - then i ship it your way downunder :-) BR Jesper Dear Jesper Thank you again, I will keep you posted. It is good to see that kind of generousity still exists. Jono Link to comment Share on other sites More sharing options...
Jonow Posted June 26, 2009 Author Report Share Posted June 26, 2009 -UPDATE- This is the response I got from the dealer: "Hi Jono Thanks for your e-mail . I am very sorry to hear about it .The stem may get stuck during the bumpy delivery. In that case , i suggest you to return your watch back for replacement . Besides, considering it is a birthday gift , i can send your new replacement out upon receipt of your tracking number . How do you think so ? Pls let me know your answer . Best Regards, Dealer" So far so good! I let you know what happens in the end. Jono Link to comment Share on other sites More sharing options...
nicewatches Posted June 30, 2009 Report Share Posted June 30, 2009 Wow that is awesome support - mind letting us know which dealer you bought it from? I'd like to support awesome customer service by making my next purchase from them. Link to comment Share on other sites More sharing options...
Jonow Posted June 30, 2009 Author Report Share Posted June 30, 2009 Wow that is awesome support - mind letting us know which dealer you bought it from? I'd like to support awesome customer service by making my next purchase from them. Hi Nicewatches, I'll let you know there name when I get the new watch I don't want to give you a bum steer! If you want it before pm me Cheers Jono Link to comment Share on other sites More sharing options...
Jonow Posted June 30, 2009 Author Report Share Posted June 30, 2009 -UPDATE- Here is the latest email from the dealer after I sent the watch away and gave them the tracking number: "Hi ,Jono. Thank you for letting me know you have mail your watch back . I will prepare your replacement at once .I will let you know after sending your watch . Best Regards, Dealer." Link to comment Share on other sites More sharing options...
Jonow Posted July 6, 2009 Author Report Share Posted July 6, 2009 -UPDATE- Here is the latest email from the dealer. It should only be a matter of days now before my Mum has her present! "Dear Jono, We shipped your package by Register airmail already, It's delivery within 10-14 working days and you can check it at http://app3.hongkongpost.com/CGI/mt/enquiry.jsp , The tracking number is: RT############K . If u have any problem, Do not hesitate to contact me. Finally, I kindly request you to send us a positive feedback if u are satisfied with my service and product. Look forward to doing business with you again! Thank you very much Best wishes, Dealer" Hope this one works! Link to comment Share on other sites More sharing options...
marinamm20 Posted July 6, 2009 Report Share Posted July 6, 2009 nice jonow :-) i hope it turns up fully functional this time :-) best of luck from me Jesper Link to comment Share on other sites More sharing options...
Mardo Posted July 7, 2009 Report Share Posted July 7, 2009 Great result, I wish they were all as smooth as that. Defianlty leave that dealer some good feedback. Link to comment Share on other sites More sharing options...
Jonow Posted July 9, 2009 Author Report Share Posted July 9, 2009 Hi Guys, GREAT RESULT I JUST RECEIVED THE NEW WATCH AND IT WORKS! Thanks WATCHEDEN. Now the real test hope my Mum likes it! Cheers Jono Link to comment Share on other sites More sharing options...
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