I sold a watch to a new member recently.
He received it and claimed it was not as described. The "caseback was loose" (which it may well have been, I open all of the watches I sell to make sure everything looks ok on the inside after once having a movement clamp come loose and stop the balance wheel--if so, that's on me and I'm sorry) and the "date doesn't work." OK. It's worked fine for me for more than a year, but maybe it broke during shipping or something.
Despite the fact that I always write "no returns or refunds" I have only once refused to take an item back (the guy said, literally, that in person it wasn't as shiny as it looked in the pictures). I told him to send it back to me and I'd give him a refund if he wasn't happy with it.
Instead, he wants me to "rebuy" the watch from him--send a payment for the amount that the watch sold for. I told him no and he filed a dispute.
Folks, there's a number of reasons why filing a dispute should be a last resort.
First, we as a community need to keep as low a profile as possible. Getting paypal involved is not "low profile."
Second, it won't make things any different. I will not refund the money until I have my watch back--if I send a refund while the buyer still has the watch, what's to prevent him from just keeping it? The buyer is protected by Paypal--if the buyer returns the watch, and doesn't get a refund, THEN file a dispute. Prove to paypal that you shipped the watch back (you kept the receipt and got tracking) and they will force the refund to occur. (I explained all of this to the guy, of course, and he chose to file a dispute anyway).
This is my first paypal dispute as a seller, and now I know this additional piece of information: the only options I have to respond to the dispute are to refund the money right away (which I won't do) or deny it (which leaves us back at square one). So filing a dispute doesn't even do any good.
And of course, now my Paypal account is frozen. I can't do anything with it. Specifically, if someone else needs a refund, I can't process it until the hold is taken off. So thanks a lot, now you've made everyone else's life more complicated as well.
Paypal disputes are fine, as a last resort. But please, try to work things out (with the seller, and then get the mods involved) BEFORE involving Paypal. It's common courtesy, it's the way we try to do things here in our community, and (as I've just discovered) involving Paypal doesn't even help.