More than likely yes. From a dealer's point of view, getting a watch repaired are costs (which may or may not lead to repeat custom) new orders are direct 'cash in hand',so it's no surprize that they are taking care of cashflow first. As mentioned above, these guys are not people's personal friends (regardless of how they may behave or lead people to believe) but are guys with the ethics of a snakeoil seller. If they don't get caught out, they don't consider it lying, just 'business' I had a similar experience a few years back with a tattoo artist who I had allowed to do work on me while he learned. As time went on, his prices increased from "just the cost of ink and needles" to full studio rate. On the one hand, I didn't mind this as the quality of his work was excellent, but on the other hand, studio rates requires studio overheads, not someone working from home... When I went to begin the outlining of the dragon's head on my back, I was told that he hadn't been able to prepare the stencils by hand, and would need to purchase a thermofax machine before we could do the dragon's head. The only problem, was unless he did more tattoo work on me anyway (for the money) he wouldn't be able to get the thermofax to do the dragon's head So I got some other work done which would have needed doing eventually anyway, but the point is, I was simply being used 'as cash', not respected as a friend or valued as a customer. In a later session, we got 90% of the dragon's head outlined, before he had to retire from tattooing due to back problems... Okay, so I have an unfinished outline on my back, but when cash allows, I'll be able to go to an artist 10 minute walk from home and get it finished off, he, on the other hand, won't be tattooing anyone else in any meaningful way