jex Posted February 24, 2014 Report Share Posted February 24, 2014 Hi, Last Week i decided i needed to get a nice rep to replace my Dior homme Chiffre rouge that was stolen from me. I did some research and i found the Tudor Black Bay Heritage. I Ordered it on the 14 then had some QC images and the watch was shipped on the 21. I received it Today by EMS with no trouble at customs so at this point everything was great... Until i sat time... At the moment i unscrewed the crown, the spring popped up with the crown... I am not able to post pics so it's hard to explain. i contacted puretime and am waiting for them to answer. I hope i won't have to send it back to china... If someone have an idea on what to do with that please do not hesitate posting. Thx Link to comment Share on other sites More sharing options...
Mike on a bike Posted February 24, 2014 Report Share Posted February 24, 2014 popped up or popped out? 1 Link to comment Share on other sites More sharing options...
dr_rolex Posted February 24, 2014 Report Share Posted February 24, 2014 Hope up Sent from my SAMSUNG-SM-N900A using Tapatalk Link to comment Share on other sites More sharing options...
samhouston Posted February 24, 2014 Report Share Posted February 24, 2014 Oh man that sucks . I hope it's not a big issue . Sent from SG Note-III using Tapatalk. Link to comment Share on other sites More sharing options...
jex Posted February 24, 2014 Author Report Share Posted February 24, 2014 popped out sorry Link to comment Share on other sites More sharing options...
jex Posted February 24, 2014 Author Report Share Posted February 24, 2014 one more post and i can post some pics Link to comment Share on other sites More sharing options...
Dreamer Posted February 24, 2014 Report Share Posted February 24, 2014 You will have to send it back so they can send it to the factory so it can be fixed...or bite the bullet and fix it yourself. Link to comment Share on other sites More sharing options...
jex Posted February 24, 2014 Author Report Share Posted February 24, 2014 i had luck with customs one time, not sure if i send it back... Link to comment Share on other sites More sharing options...
Mike on a bike Posted February 24, 2014 Report Share Posted February 24, 2014 You are EU some good guys to fix in your area. Link to comment Share on other sites More sharing options...
jex Posted February 24, 2014 Author Report Share Posted February 24, 2014 do you guys know if its originaly glued? Link to comment Share on other sites More sharing options...
EW1213 Posted February 24, 2014 Report Share Posted February 24, 2014 Best solution is to send angus an email & show him the pics... Then send back to him & get him replaced since you didnt even wear it as you mentioned... The crown just popped out as you unscrew... But make sure to check on the shipping charges before you send back & see whether its justifiable... Just my 2 cts tot... Link to comment Share on other sites More sharing options...
astonjenks Posted February 24, 2014 Report Share Posted February 24, 2014 For ease I would simply ask for a new crown and stem set up as this is very easy to change and will never cause any issues with customs. It should also be with you in a week. Regards AJ Link to comment Share on other sites More sharing options...
jex Posted February 24, 2014 Author Report Share Posted February 24, 2014 For ease I would simply ask for a new crown and stem set up as this is very easy to change and will never cause any issues with customs. It should also be with you in a week. Regards AJ yeah i'm waiting for puretime's answer, perhaps thats the best way to go. anyway thx Link to comment Share on other sites More sharing options...
astonjenks Posted February 24, 2014 Report Share Posted February 24, 2014 No worries, its easier than the sending back the whole watch and waiting for several weeks! Regards and bon chance AJ Link to comment Share on other sites More sharing options...
Nightwatch Posted February 25, 2014 Report Share Posted February 25, 2014 What bad luck on the very first day. Luckily it´s very easy to fix and there are tutorials around. Just have to get the replacement and open the caseback. Wish You fast resolution of this. So ok the Tudor is like all others there are good ones and bad ones despite the high price-tag. Link to comment Share on other sites More sharing options...
marrickvilleboy Posted February 25, 2014 Report Share Posted February 25, 2014 replacing crown is definitely the best way to go Link to comment Share on other sites More sharing options...
jex Posted February 25, 2014 Author Report Share Posted February 25, 2014 Just to let you know : I understand but sending it back to china is too risky. It'll have to go through the customs 2 times. Please ask the manufacturer for a new crown as he will change it anyway and it would cost you less in shipping. I have been discussing this issue on RWG forum and it appears to be the simpliest way for both of us. Le 25 févr. 2014 à 09:19, PureTime Repair <puretime.repair@gmail.com> a écrit : Dear Sir Sorry to inform you that we have no crown now ,because this watch has been sold out ,so the only way to solve the problem is send the watch back to the manufacturer ,they will fulfill the part free ,sir .So would you like to send the watch back ,you can choose the Airmail ,the shipping fee just $15 .About the resend fee ,we will responsible ,sir . ------------------ Original ------------------ Date: Tue, Feb 25, 2014 03:23 PM To: "PureTime Repair"<puretime.repair@gmail.com>; Subject: Re: Pure Time Order ID54875 Quality Check Images Can you please send me a working crown so i could have it repaired ? Envoyé de mon iPhone Le 25 févr. 2014 à 05:28, "PureTime Repair" <puretime.repair@gmail.com> a écrit : I am very sorry to hear that your watch is broken. Please bear in mind a few things, if you wish us to fix your watch: We will accept no responsibility if something happens during shipping to and from us In case you choose us to fix it for you, I have already attached the repair form you to print out and fill in. Please include this with your watch when sending it back to us. Instructions: 1. Make sure it is typewritten. 2. Please remember to write the problems as clearly as possible so we can take care of all the problems efficiently. 3. IMPORTANT: Please declare the parcel as a “gift” or “accessories” and with a value lower than US$30 (DO NOT MENTION IT IS a watch ,please,so it can pass customs easily). 4. DO NOT ship the package by FedEx, DHL, UPS, and TNT, please only ship back with EMS (if available) or registered Airmail. Please mail me back of the tracking number Link to comment Share on other sites More sharing options...
astonjenks Posted February 25, 2014 Report Share Posted February 25, 2014 This is unfortunate and due to the high demand which will calm down in several weeks. I have successfully sent back, had repaired and returned so its not the end of the world just will test your patience! Regards AJ Link to comment Share on other sites More sharing options...
jex Posted February 25, 2014 Author Report Share Posted February 25, 2014 This is unfortunate and due to the high demand which will calm down in several weeks. I have successfully sent back, had repaired and returned so its not the end of the world just will test your patience! Regards AJ it seems i won't have the choice Link to comment Share on other sites More sharing options...
jex Posted February 26, 2014 Author Report Share Posted February 26, 2014 just to let you know the watch is still running after 38h without touching it... Link to comment Share on other sites More sharing options...
jex Posted February 27, 2014 Author Report Share Posted February 27, 2014 the new crown is on its way Link to comment Share on other sites More sharing options...
aeromatic Posted February 28, 2014 Report Share Posted February 28, 2014 (edited) Just to let you know : I understand but sending it back to china is too risky. It'll have to go through the customs 2 times. Please ask the manufacturer for a new crown as he will change it anyway and it would cost you less in shipping. I have been discussing this issue on RWG forum and it appears to be the simpliest way for both of us. Le 25 févr. 2014 à 09:19, PureTime Repair <puretime.repair@gmail.com> a écrit : Dear Sir Sorry to inform you that we have no crown now ,because this watch has been sold out ,so the only way to solve the problem is send the watch back to the manufacturer ,they will fulfill the part free ,sir .So would you like to send the watch back ,you can choose the Airmail ,the shipping fee just $15 .About the resend fee ,we will responsible ,sir . I had the same reply with my (BB movement problem) i was not prepared to risk sending it back and requested a replacement movement this was refused as they can not send a spare movement, i replied and i got only silence i could have sent them the sick movement if they wanted , i was dissapointed and had to fix the movement to my expense the buyer (has to accept this) in the rep world and returning the watch will cost the buyer not to mention again the custom risks but then again i have been down this road a few times now ! Edited February 28, 2014 by aeromatic 1 Link to comment Share on other sites More sharing options...
jex Posted February 28, 2014 Author Report Share Posted February 28, 2014 I had the same reply with my (BB movement problem) i was not prepared to risk sending it back and requested a replacement movement this was refused as they can not send a spare movement, i replied and i got only silence i could have sent them the sick movement if they wanted , i was dissapointed and had to fix the movement to my expense the buyer (has to accept this) in the rep world and returning the watch will cost the buyer not to mention again the custom risks but then again i have been down this road a few times now ! I am lucky they sent me a new crown but i'll have to have it repaired at my own costs too. It's disturbing to receive a watch that brokes the first time tour try to use it, i'll consider that eventuality with a 20$ watch but we are talking about 350$ !!! Not sure it's worth it, perhaps i'll go with gen now... Link to comment Share on other sites More sharing options...
aeromatic Posted February 28, 2014 Report Share Posted February 28, 2014 I am lucky they sent me a new crown but i'll have to have it repaired at my own costs too. It's disturbing to receive a watch that brokes the first time tour try to use it, i'll consider that eventuality with a 20$ watch but we are talking about 350$ !!! Not sure it's worth it, perhaps i'll go with gen now... I think that at the end of the day they end up costing us more, these reps are over priced and hyped up with 1-1 gen like construction advert i ordered the bay so i would not need to mod it but it seems you have to expect it with regards to so called QC i am getting more and more into fantasy builds using sterile cases and gen eta movements no stress trying to get it 100 percent gen like Link to comment Share on other sites More sharing options...
blueradish Posted March 1, 2014 Report Share Posted March 1, 2014 I think that at the end of the day they end up costing us more, these reps are over priced and hyped up with 1-1 gen like construction advert i ordered the bay so i would not need to mod it but it seems you have to expect it with regards to so called QC i am getting more and more into fantasy builds using sterile cases and gen eta movements no stress trying to get it 100 percent gen like The problem is they charge the inflated prices and we keep paying it. Until we stop buying them at these high prices, they're only going to continue to climb. Link to comment Share on other sites More sharing options...
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