irolexu Posted February 16, 2016 Report Share Posted February 16, 2016 My package was due 2/3/16 and it never came. I called and they said they would look into it. Well I get a call saying customs has a hold on it.. Says it can be 30-60 days to process if.. Can I assume my package is gone!?! Thanks in advance for the insite. Link to comment Share on other sites More sharing options...
Mike on a bike Posted February 17, 2016 Report Share Posted February 17, 2016 No maybe not, I had a gen from C. Ward ordered direct from them sit for 30 days out of UK. Link to comment Share on other sites More sharing options...
derik429 Posted February 17, 2016 Report Share Posted February 17, 2016 23 hours ago, irolexu said: My package was due 2/3/16 and it never came. I called and they said they would look into it. Well I get a call saying customs has a hold on it.. Says it can be 30-60 days to process if.. Can I assume my package is gone!?! Thanks in advance for the insite. Hate to break it to you but once customs has it you're doomed. There is no way they will hand it back to you once they open it. They will eventually send a letter and no point in calling back or responding to the letter. Just ignore everything and contact your TD Link to comment Share on other sites More sharing options...
seafoam Posted February 18, 2016 Report Share Posted February 18, 2016 Where was it mailed to ie what country and or state? I know Chicago nabbed a few a while back. Link to comment Share on other sites More sharing options...
irolexu Posted February 18, 2016 Author Report Share Posted February 18, 2016 It is going to Texas, and it's in Cincinatti. Already contacted my TD he has agreed to send a new package. Even changing up the order thanks toro. Link to comment Share on other sites More sharing options...
derik429 Posted February 18, 2016 Report Share Posted February 18, 2016 8 hours ago, irolexu said: It is going to Texas, and it's in Cincinatti. Already contacted my TD he has agreed to send a new package. Even changing up the order thanks toro. Cincinatti had tons of seizures this month. I had one as well after 3 years of ordering. I took a refund from Andrew though. How is Toro shipping your replacement? Link to comment Share on other sites More sharing options...
irolexu Posted February 18, 2016 Author Report Share Posted February 18, 2016 Hopefully not DHL.. Link to comment Share on other sites More sharing options...
derik429 Posted February 18, 2016 Report Share Posted February 18, 2016 Yeah, I would contact him and see. If it is DHL I would request not go into CINCINATTI. I just opted for a refund and maybe place another order in a month or so just in case. Link to comment Share on other sites More sharing options...
pcardoza Posted February 18, 2016 Report Share Posted February 18, 2016 45 minutes ago, derik429 said: Yeah, I would contact him and see. If it is DHL I would request not go into CINCINATTI. I just opted for a refund and maybe place another order in a month or so just in case. Isn't the DHL Hub in Cincy? Link to comment Share on other sites More sharing options...
irolexu Posted February 19, 2016 Author Report Share Posted February 19, 2016 Im just gonna ask to ship EMS Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now