When Ruby first asked me to send back my Navitimer, she gave me an address to send it to. After four weeks, we decided it was lost, so just to make sure, I asked her to verify the address I sent it to. Lo and behold, it was the wrong address. She sent me an address that was half one of her drop-points and half another. She asked me to send it on when it got back to me. Now, how can I put this politely? There is no way on this planet I'm putting a return address on a replica watch sent from France to China. So, she sent me a replacement eventually, but I had to wait for a restock. She did offer me a more expensive (two-tone) replacement, but there was no way I was going to be two months out of pocket and get the wrong watch.
Needless to say, the replacement eventually arrived and the watch was as good as I'd hoped. I look back on it with merriment, but at the time, it was exceedingly frustrating.