[mods this might be in the wrong area, if so please recategorize, sorry]
My new PAM 112 arrived today with some damage. I am turning to the forum for advice on the sellers proposed resolutions for the watch's defect.
Upon receiving my new PAM, there is an issue with the crystal case back. The watch was well protected in double bubble wrap & secured in the package with no external damage noticable. That said, there is a hairline crack in the back crystal that runs almost 180 degrees around (half moon shape), appx 1mm parallel to the steel casing. Pics will be posted in the next day or two, I do not have access to a digital camera at the moment.
The seller has offered two solutions:
"1st: we will give you 5% discount for your next order
2nd: we ship you a new caseback, but you have to pay for the shippment cost. but the precise is when we see the pic and confirmed the crystal back has a crack."
My concerns:
I've already paid $XX's to ship the watch the first time. It's going to cost me to ship a replacement caseback?
Once the caseback arrives, i'll need to take it in for someone to service/replace it for me. I don't know how much it will be to have them do the work, but this is all starting to add up.
Any advice would be greatly appreciated!
Regards,
Rob
Thanks for all of your time!