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Cousins Service- WOW!


offshore

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Has anyone had to chase down a difficult to find part lately?

I was just hunting a part for a pocket watch, and logged into Cousins.

Must admit I haven't spent a lot of time there lately, but they have a self service system,. that actually works.

I found the item but it came up with Nil stock, so I submitted an enquiry.

This came back within a few seconds-

We will endeavour to complete your quotation and make it available to view on your 'Self Serve' account within one hour (normal working hours) of your non listed request. However, if we have to consult an external supplier the information may take longer, possibly up to a day.

YOUR DETAILS:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

NON-LISTED ITEM REQUESTS:

1 x Watch Parts Branded, Waltham, Waltham Movement Parts (Category ID: 540)

Waltham Calibre Number (Attribute Name ID: 240) : 14S 2210

Swiss Part Description (Attribute Name ID: 225) : Pallet Fork

More Information: Jewelled pallet for a Size 14 s/n 16690682 model 1897 required

It is likely that we stock these item(s), but they are not yet listed on the website.

This information will be available on your 'Self Serve' account.

CONTACT US:

Should you require further assistance, please don't hesitate to contact us.

By telephone: +44 (0)1708 757800

By mail: Cousins Material House Ltd

Unit J

Chesham Close

Romford

Essex

RM7 7PJ. United Kingdom.

Website: http://www.cousinsuk.com

Company Reg No: 04890253

VAT Reg No: GB 247 5044 63

Many Thanks,

The Cousins Material House Ltd Team

So I logged back in a couple of hours later, and there was the answer...In stock, and about 5 quid incl post!

Cousins certainly have the most comprehensive download library for parts sheets, and tech info anywhere, and now this system for chasing old redundant parts will mean I will be spending a lot more time logged in there.

Exemplary!

Offshore

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It is not very oftern i read something good about cousins, every thing from the web interface to there postage costs are not great so it is nice to hear some one with a positive outcome.

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Like most parts houses, you need to know exactly what you are seeking.

i had researched outside the site, to ascertain model and movement numbers, but once i took that info to the site it was very quick and easy.

Had a similar experience with a part for an ETA in a Tudor. Got the correct info here, and then went to Cousins, and just ordered as it was in stock.

Again quick easy and relatively pain free.

I'm sure they won't all be that easy, but it works for me ATM.

O/S

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When I ordered parts for my vintage seamaster 300 build, I was amazed at how easy it was... as long as you had the exact part number.

I was lucky enough to have all the correct parts numbers with LHOOQ's help (thanks again M!)

It was really painless if you have your end together..lord help you if your just browsing hoping to luck onto what you seek.

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