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Yeah, crazy scenes indeed. I visited again yesterday and found a more organised queue, but still massive. I waited a few minutes to see if it moved but it didn’t so I guess I’ll be waiting a little longer for a new moonswatch 🤑

Dear all, i belong to this circle - more or less active - since the early start and bought from almost all TDs here, some of them no longer around. I had it from Trusty many, many times being the last one in 2018 and recommending him to a friend as well. My last experience was lousy I must say. I wrote him to double check that an Omega Seamaster 120 he had listed was available and upon his positive confirmation I ordered and paid. Three days after that I was contacted back and informed I should choose another watch since the 120 was out of stock. Refund option was lightly discussed and I was offered a discount instead that i used moving forward. All ok to this point but I got the idea that I was lured. Worst happened a bit later after I recommended TT to a friend who ordered 3 watches from him shortly after. Two of the watches he received were damaged; one wouldn’t wind, the other had a crown issue and a damaged bezel insert. Once contacted about the issue reply was suggesting sending the watches to China and wait for the factory to send the replacements or to check with a local watchsmith (in both cases at his own expense). Refund was out of question. This second situation was very embarrassing as you must understand. TT behaved like a kind of mama san. If this deserves the prefix “trusted”…

I think this a brilliant collaboration and Swatch should be commended for the price point . I went to see them on Friday in the Sydney store , Saturday was a right off and the police were called https://www.news.com.au/finance/business/retail/hundreds-of-people-descend-on-westfield-for-omega-x-swatch-moonswatch-release/news-story/66607d997272d300b93cfbd5e5c1f856

So you’ve had a bad experience with TT and he apparently refuses to work it out. Firstly you need to understand TT will never be removed as a trusted dealer based on this incident. He has been established long enough in this circle to be a trusted name. I’m not saying that what you wrote is untrue or made up. But I’ll like to hear from Andrew to hear his side before anything else. If it’s a mistake, and over a relatively small sum like $200, then send it back for a refund. Shipping fee can’t be reimbursed in this hobby I’m most cases. And lots of patience is needed. Posting this here won’t solve the issue. Communicate properly with Andrew and get this worked out. If one round of email does not work, then do it again. And again. Andrew is not an unreasonable fella, and this fact has been established many times with many different members. I don’t see why he would treat you any different. There is no point trying to put a blight on his name. Every dealer here has his fair share of good and bad reviews. If you need real help then send me and Trusty a PM. We will get it resolved the proper way. Ranting won’t help and serves nothing.