On the other hand, their after sales service seems to be excellent. I contacted to DOXA USA to inquire about purchasing a replacement dial for a watch, and they sold me one at a very reasonable price.
An incorrect dial was sent from Switzerland (for a similarly named watch). I contacted them, they sent the correct dial, and asked me to mail the wrong one back to the US address.
How many other Swiss brands will let you buy replacement parts like that? Hell, how many rep dealers will let you buy parts?