Pete no one has written anything off and every means possibly conceivable has been tried, phone,text, two emails addresses,PMs, an open invite to multi PM to straighten out held open for weeks in the chance he would communicate. I can tell you for a fact he was on signed in many times and aware of multi PM but never bothered with his customers.
PS There is one member seven months on a simple fix , now if he were talking and said it would take 8 months very busy no biggie but that is not the case.