Martyd3 Posted June 13, 2010 Report Share Posted June 13, 2010 I sent a watch to Kent a month ago. Paid the deposit, had a space reserved ... etc. Have not heard a word since then. Tried a couple of emails recently and got nothing back. Is this normal? Thanks. Marty UPDATE!!! Out of the blue, I got a very nice email from Kent this morning. He apologized for the delay and let me know that my watch was finished! I am still put off by his lack of communication, but the watch does look nice Quote Link to comment Share on other sites More sharing options...
HauteHippie Posted June 13, 2010 Report Share Posted June 13, 2010 Marty. This is very common based on what I've read on the forums about Kent Parks. Kent will disappear off the face of the earth, stop answering emails for months on end, but you will get your watch back eventually. Quote Link to comment Share on other sites More sharing options...
jchurch Posted June 13, 2010 Report Share Posted June 13, 2010 Maybe it is just me but honestly a month really isn't that long of a time to wait. Some of those kent park lume jobs look really, really good. And I am sure like all of the modders around here he is busy. Seems to happen all of the time if you want someone doing something on a watch it will take some time. Also like Chief said I think it is common from what I have seen on the other sites. I haven't had any work done by him though so I can't really say for first hand experience but I will say that one month really isn't all that long to wait. Quote Link to comment Share on other sites More sharing options...
freddy333 Posted June 13, 2010 Report Share Posted June 13, 2010 I disagree with the premise that a month of non-communication is reasonable. But, at the same time, more than 1 email/week can be interpreted as harassment. So be patient. That said, Kent always comes through in the end. 1 caveat - my experience has been that, over time, Kent may forget some of the details of your original request, which can have disastrous results if not caught & corrected before he finishes your job. However, Kent does admit his mistakes & tries (as best he can) to correct them. (After a 3-month delay, Kent apparently forgot that I had requested white, non-glowing lume on my double red & ended up painting the dial with brown luminova. Fortunately, he was able to repaint over the brown markers & still make it look gen.) For this reason, it is imperative that, as soon as he does resume contact, you reiterate the details of your original request. Otherwise, if the work gets completed (incorrectly), it may be too late. Quote Link to comment Share on other sites More sharing options...
panerai153 Posted June 13, 2010 Report Share Posted June 13, 2010 Marty, I had the same thing happen to me several years ago. Kent "Disappeared" for a month or so. fortunately he posted a message on his website and I happened to notice it. It took about 3-4 months to get my watch back. Realistically though, a month is not much time when it comes to custom work. I sent a Seamaster 300 to Bienne for restoration took 9 months, sent a vintage Doxa to RGM (At the time they were the Doxa ASC in the USA) they kept it for over a year and then couldn't do everything I wanted done because they couldn't find the parts.I know guys who make custom knives and some who do custom gun work and restorations who have a 3-4 year waiting list before you get your finished product. I don't want to turn this into a rant by any stretch of the imagination, but we live in a world of instant gratification, and it's incredibly hard to transition from that world to the world of the one man shop, basically old world type craftsman, who measure time in months and years instead of seconds and minutes. Having said that, I can be very patient as long as I know that the person is working somewhere within the parameters they themselves set. It is pretty irritating to me to have someone tell me they will have something finished in a month, two months, whatever, and I'm still waiting on it six or eight months later!I don't have much patience with those folks who promise you something to get your business, knowing full well that there is no way in the world they can get your job done in the time frame they quoted. Keep the faith, he will return and get your watch done, don't worry. Quote Link to comment Share on other sites More sharing options...
Martyd3 Posted June 13, 2010 Author Report Share Posted June 13, 2010 Thanks for the input. I figured as much. It's the total lack of communication that confuses me. When I was inquiring about getting the work done and the prices, Kent's emails were prompt and professional. You would think a simple "hey, I have your watch, but I am backed up" would not be hard to do. It is a simple relume of a Seiko diver. Guess I will get it back when I get it back Marty Quote Link to comment Share on other sites More sharing options...
Gabus Posted June 20, 2010 Report Share Posted June 20, 2010 Marty, if you haven't checked his site lately "It's summer!!.........and time for some R & R for Everest Watchworks staff. .....June 6th - July 30th." Quote Link to comment Share on other sites More sharing options...
chronos666 Posted June 21, 2010 Report Share Posted June 21, 2010 I was going to start a similar thread, I sent him a watch plus payment at the end of March, responses have been few and far between, now it looks like I have to wait for him to get back from vacation even though I was promised it would be done. I guess the lesson is I should have used RWG modders. Quote Link to comment Share on other sites More sharing options...
Sweattdogg Posted June 25, 2010 Report Share Posted June 25, 2010 When I sent my B&R 03-92 it was about 3 months from the time that I shipped until I got it back. He did good work, but many emails went unanswered. I don't really think he liked working on the B&R reps so mine kept getting pushed to the back of the line. Quote Link to comment Share on other sites More sharing options...
Jkay Posted June 26, 2010 Report Share Posted June 26, 2010 I was just about to chime in with the same info .. his web pages clearly state that he's on vacation for 2 months. Quote Link to comment Share on other sites More sharing options...
chronos666 Posted June 28, 2010 Report Share Posted June 28, 2010 Pam 177 shows up in mail today. No correspondence but here it is. Lume is better than rep lume but not as bright and doesn't last as long as Getat superlume which is what I paid for. Also, giant glop of something on dial that wasn't there before. Not impressed. Buyer beware. Quote Link to comment Share on other sites More sharing options...
freddy333 Posted June 28, 2010 Report Share Posted June 28, 2010 Not good. Have you contacted Kent yet? Also, can you post a pic showing the work he did? Quote Link to comment Share on other sites More sharing options...
chronos666 Posted June 28, 2010 Report Share Posted June 28, 2010 I could try but my camera sucks, this is actually the watch's second trip to Arizona, he said he would make it right and apologized for the first lume attempt that he used a combo of lumtec lume and something else, not C3 lume, he even said he would paypal me back the shipping expense, he never did and the watch looks the same. I am just going to cut my losses and use someone else in the future. Maybe he isn't comfortable luming reps? I don't know, just thought he would of handled it more professionally. Quote Link to comment Share on other sites More sharing options...
freddy333 Posted June 28, 2010 Report Share Posted June 28, 2010 Over time, Kent seems to forget the details of the customer's original request, which is why these types of mistakes sometimes occur. Even if he does not respond, I think it is important to maintain email contact every 2 weeks or so. And, in each email, to reiterate the specifications of your work request. However, I would not demand anything or riddle him with more frequent messages. Quote Link to comment Share on other sites More sharing options...
ducatista Posted August 5, 2010 Report Share Posted August 5, 2010 Sent two watches and PP payment to Everest in late May. Have not received confirmation of payment or of the watches/ Have not received any reply to my emails (only three over the past two and a half months) My last email bounced back with a message saying it was rejected by the recipient's Spam Assassin filter. Anyone know what's going on with Kent and Everest???? Quote Link to comment Share on other sites More sharing options...
Martyd3 Posted August 5, 2010 Author Report Share Posted August 5, 2010 Good luck. Kent has had my watch since June. My story is the same story as yours. I know he takes a couple of months off during the summer, but he's had time to post watches for sale on other forums. You would think he could respond to an email asking for an update. I don't need the watch back any time soon, but it would be nice to know he has it, when he will be working on it ... etc. The funny thing is that I had a reserved spot in his "queue" for whatever that is worth. I seriously doubt if I will be using Kent in the future. He may do great work, but his customer service skills need some improvement. Marty Quote Link to comment Share on other sites More sharing options...
Martyd3 Posted August 5, 2010 Author Report Share Posted August 5, 2010 Bump Quote Link to comment Share on other sites More sharing options...
flex Posted August 5, 2010 Report Share Posted August 5, 2010 Marty, did you receive your watch back? Quote Link to comment Share on other sites More sharing options...
Martyd3 Posted August 5, 2010 Author Report Share Posted August 5, 2010 Not yet, it will be mailed tomorrow Quote Link to comment Share on other sites More sharing options...
Member X Posted August 6, 2010 Report Share Posted August 6, 2010 Result. Pics and review when it arrives! Quote Link to comment Share on other sites More sharing options...
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