Guest REPPIN Posted July 31, 2013 Report Share Posted July 31, 2013 (edited) So I just got an "ultimate" explorer ii white dial 42mm from Andrew and it worked for all of about 5 hours. Now the crown just spins, won't wind, won't set. And the movement runs intermittently now. Sending it back to him and customer service is TOP NOTCH as usual. So he is going to check it out and send it back. Has anyone ever sent back a watch to him??? How long did it take to get it back? Was everything good when it returned? I miss the watch already! Here is a picture of it with my GMTIIC. Edited July 31, 2013 by REPPIN Quote Link to comment Share on other sites More sharing options...
knguyenk Posted July 31, 2013 Report Share Posted July 31, 2013 I had a PO v5 ultimate literally die during Christmas weekend only getting it a couple a days before that. I sent it back a day after Christmas letting him know of the problem and to send it back so that his watchsmith can look at it. I made a post detailing my ordeal in detail here. My review of the watch after getting it back explained a bit of what the repair entailed. Main points are that it takes a while for turnaround of a watch in repair, due to the customs and the mailing system in China (as I found out). Best thing to do is to keep in constant contact with Andrew to keep him familiar with your return (I kept in contact with him almost once a month to once every two weeks depending on circumstances). Follow his directions on how to send it back to allow it the best possible chance to reach him and his watchsmith as well as avoid customs seizing it. All while expressing the greatest amount of patience when the whole repair process is in progress. Quote Link to comment Share on other sites More sharing options...
sgtguk Posted July 31, 2013 Report Share Posted July 31, 2013 'All while expressing the greatest amount of patience when the whole repair process is in progress' What he said Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted July 31, 2013 Report Share Posted July 31, 2013 If that was a Swiss movement might have just bit the bullet and sent to Mike, sure Andrew will make right but patience is an understatement. Quote Link to comment Share on other sites More sharing options...
Guest REPPIN Posted July 31, 2013 Report Share Posted July 31, 2013 If that was a Swiss movement might have just bit the bullet and sent to Mike, sure Andrew will make right but patience is an understatement. Can i send it to "Mike"? It is the Swiss ETA. Who is this person, i will gladly pay for someone to fix it if its sooner than a few months. I definetley dont want to wait a few months to get this watch back. Quote Link to comment Share on other sites More sharing options...
Guest REPPIN Posted July 31, 2013 Report Share Posted July 31, 2013 that's me, lol did you try winding it manually? Try that and see if that helps. HAHA, Well yes i did. But Im telling you right now, its like the crown isnt even attached to anything. It wobbles on the stem, and it spins freely when its unscrewed. I cant wind it, set it, change the date, the GMT hand...NOTHING. So can you give me a quote on repairing it? Quote Link to comment Share on other sites More sharing options...
Drummania Posted July 31, 2013 Report Share Posted July 31, 2013 If you shake the watch does it run for a while? Quote Link to comment Share on other sites More sharing options...
automatico Posted July 31, 2013 Report Share Posted July 31, 2013 "But I'm telling you right now, its like the crown isn't even attached to anything." The crown clutch might have bit the weenie. If you can shake it back and forth 20 or 25 times and it runs for 15 minutes or so...the movement is probably Ok. Quote Link to comment Share on other sites More sharing options...
k0hr Posted August 1, 2013 Report Share Posted August 1, 2013 If you don't want to wait, send it to Mike aka Md2020. The guys top notch. Quote Link to comment Share on other sites More sharing options...
jtiis Posted August 2, 2013 Report Share Posted August 2, 2013 Sorry about this, but that's why they call it an Explorer.... You get it and then go hunt for parts Quote Link to comment Share on other sites More sharing options...
vootzilla Posted August 2, 2013 Report Share Posted August 2, 2013 Sorry for diverting the topic a bit here but i wanna know if the EX II's lume has been improved yet? Does it still have the lumpy uneven lume on markers? Thanks. Quote Link to comment Share on other sites More sharing options...
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