PeteM Posted September 27, 2013 Report Share Posted September 27, 2013 Hi guys I am sure most of you wont be affected by this thread but just in case you are thinking of ordering from them.... then I just wanted to pass on my experience of late. I have ordered from them before without issue... the last time was at beginning of the year However recently I used again..... I didnt bother checking reviews etc as I had used them before.. But after ordering and paying ...I received no emails of confirmation or any updates.... so after a few weeks I contacted them...I heard nothing back...I tried again... still nothing.. So out of interest I checked some reviews on gen forums etc and found I wasnt the only guy having some issues with communication etc Turns out that from reading the reviews and feedback... taht many guys had paid money and got nothing sent and all their mails ignored... some were dragged along till after the PP claim period... but majority were just ignored... and phone calls not answered Some guys recieved their order which was either incorrect items or damaged stock... If you look at the site and support page it all looks totally professional and competent as it was last time I ordered but obviously the guys there are having problems and that is effecting the orders and its customers... I guess I should have checked first maybe but having as I said used them before I didnt think to.... So after reading this feedback I imediately started a PP claim.... I heard nothing back from them again but after a couple of days I received a PP refund. So please be aware.... if you are thinking of ordering.. watchpart.co.uk Quote Link to comment Share on other sites More sharing options...
Catfish1 Posted September 27, 2013 Report Share Posted September 27, 2013 Thanks for this info. Quote Link to comment Share on other sites More sharing options...
sgtguk Posted September 27, 2013 Report Share Posted September 27, 2013 Appreciate the heads up Pete Quote Link to comment Share on other sites More sharing options...
SSTEEL Posted September 27, 2013 Report Share Posted September 27, 2013 Thanks for the heads up, I too was going to order from them but I discovered those poor reviews, which in turn stopped me from ordering/buying. Shame really as the parts I was after, they were only available from this place, but have since found star time, which seem to stock the same, so all good. Quote Link to comment Share on other sites More sharing options...
fraggle42 Posted September 27, 2013 Report Share Posted September 27, 2013 Thanks Pete.I use a few UK based suppliers and haven't tried this lot yet, I won't bother now. Quote Link to comment Share on other sites More sharing options...
B3nj4min3 Posted September 27, 2013 Report Share Posted September 27, 2013 That's for the heads-up Pete. I had previously ordered from WatchTool.co.uk who were also pretty poor and gave me the run around for ages. Ended up just going with Cousins who were impeccable in their service. Quote Link to comment Share on other sites More sharing options...
Big Dazza Posted September 27, 2013 Report Share Posted September 27, 2013 Thanks for the heads up. I usually stick with cousins, although I do hate that VAT is added after which usually makes the cost of everything spiral upwards Quote Link to comment Share on other sites More sharing options...
PeteM Posted September 28, 2013 Author Report Share Posted September 28, 2013 I like Cosuins too but as you say the VAT is a forgotten cost until the basket..... There are a few places I prefer hence why I used this place so seldom.... I found from checking recent reviews they have been popular with TAG guys looking for parts and average loss has been around $100... which aint to be sniffed at... I needed a couple certain fonted date indicators... which I couldnt source elsewhere... well I couldnt here either it turns out !! But as long as everyone else considering using them is aware of the risk ...then I am happy Quote Link to comment Share on other sites More sharing options...
martijnp Posted September 28, 2013 Report Share Posted September 28, 2013 I'm sorry to hear that! Thanks for the heads up Quote Link to comment Share on other sites More sharing options...
ryaku Posted September 29, 2013 Report Share Posted September 29, 2013 Pete, thanks for sharing Quote Link to comment Share on other sites More sharing options...
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