No doubt there must have been some serious mistake by Mark.
I am confident he will sort it out. On my limited experience, he always came through in the end.
Out of curiosity: you said you paid for a sawteeth rotor. On the non-King HBB, a sawteeth rotor screw is the easiest way to tell rep from gen (rep screw is sawteeth, gen screw is not).
Is it the opposite on the HBB King?
EDIT: oh well, being it no-display back, I suppose it's no matter...