Morning guys
So 3 out of the last four watches I have got from one dealer (all ZF by the way) have had issues!
1) Firstly my Bronzo that I did lots of patination on had loose movement scres when it arrived, no biggie, I dealt with that as I have the tools and basic ability, however after several weeks, more screws flying around and jammed up the spring causing damage. The Bronzo left me on the 7th May and still has yet to be received by the TD as repair costs were something I did not want to swallow again.
2) I ordered my and Fraggles PAM 389 and after a very short period of time Fraggles had a problem with the movement and he got it serviced as none of us like sending back to China for obvious reasons.
3) I ordered a PAM 441 which arrived in great time, but as soon as I wound it the movement seemed ok, but the watch runs for a few hours, losses several minutes per hour and then stops altogether.
So as someone who buys a lot of watches as you guys know, I thought this is getting ridiculous and sent the TD an email saying, ' 3 out of the 4 watches you have supplied are not working properly and require servicing/repairing and I am becoming an Unhappy customer' the reply, oh, what bad luck!
Praise where praise is due, however these guys must stand by their products, how can they say if it gets confiscated at customs we will send a replacement, however if it is broken or not working properly thats tough, that surely cannot be right?
Something to consider perhaps is that we build a league table not only for service/qc pics, communication and delivery time but one that confirms the products relaibility and Fit for purpose use, list the brands and the TD's and let the cream rise and those TD's that the 'Trusted' is found to be misplaced no longer take collectively $ooo's of thousands of our hard earned without any recourse.
Rant over but you get my drift!
AJ