seems to be an real expert the good news : the scratches on the case can be removed - the bezel marker can be repainted - but i think you can not really see it in RL.
the lume - there is not much to do - if you send it again for fix up - the chances that he [censored]s something else up are high
all modders apply the lume by hand - there is nobody that can perform an 100% job like the factory's - this job is not perfect, but i have seen worse
i just would ask for a (partly)refund and post an open review in the forums incl. the "modders" name as a warning ...
cheers,
Frank