I have met with Tony personally a couple of times to pick up my reps. He has both entry level and higher priced items. Communication is not an issue. His companion/girlfriend relocated back to China, and Tony stayed on in Singapore as he is holding a regular job here.
From my last communication with them, she is sending the watches out direct to buyers.
Imho, its luck of the draw so I stopped buying from him and became familiar with another dealer over here in my neck of the woods, as I prefer to inspect my reps before I buy them.