Last week I sold my Marlin PAM111 to a man who desperately wanted it. (original thread: http://www.rwgforum.net/topic/164578-sold-marlin-modded-pam111-with-gen-gold-calf-cashmere-strap/)
He wanted the head only and additional pics:
The watch arrived yesterday, and he sends me a picture telling me there is a scratch on the crystal:
I know for 100% that it had no scratch when I shipped it. The watch is 3 months old, I always took it of at work (desk-job) and as soon I got home. I never bumped into anything with it either. It could not happened during shipping, because I bubble wrapped the sh*t out of it:
Now he wants to send the watch back and a full refund, because the watch is not perfect (literally his words). There are 3 reasons why I cannot do this:
1) I already spent the money on another watch
2) I know for sure that I didn't scratch it
3) I know he owns an unmodded PAM111, so I don't know whether the pic he sent is mine or his...
This is the very first time that I encountered a problem with selling here. So that's why I'm seeking advice on what to do as well as opinions regarding the pics. Did I lacked certain things or... ? Can he polish the scratch out?
I posted this thread with his agreement for opinions/advice.
Much appreciation!