GenTLe Posted December 27, 2014 Report Share Posted December 27, 2014 Hi Gents, in July I got a nice 328$ Omega ETNZ chrono from one of our TDs here. Unfortunately after 2 or 3 days it got a quite serious problem: one of the chrono hands detached and started to fly around on the dial. Looking carefully I've seen that it was glued to the pinion (which got broken), so I had no chances to fix it locally, because any local watchmaker would have refused to work on a thing mounted in such crazy way. Only option: send it back to the TD (actually to the factory). The watch has arrived back in China on 20/25 August (confirmed by the tracking and also by the TD). Well, 5 months have passed since then, and from some time (months) the TD is replying that the factory is still waiting for spare parts to fix it... At this point I'm not sure if this is true or what, and I'm asking your opinion about involving a mod to try to come out from this situation... Thanks, GenTLe Link to comment Share on other sites More sharing options...
tframo Posted December 27, 2014 Report Share Posted December 27, 2014 That's frustrating and way too long to wait. I would ask for a new watch. If they don't agree then I would involve a mod. Link to comment Share on other sites More sharing options...
Nightwatch Posted December 27, 2014 Report Share Posted December 27, 2014 Seems enough time to have it fixed. Involve a mod. Would not buy there until the matter is settled. Will never understand anyway why some TD´s loose thousands just to (supposedly) save a couple of hundred,s but on the other hand inflate prices on all watches by $30 to $40 to cover for just these situations.... East vs. West. Link to comment Share on other sites More sharing options...
GenTLe Posted December 27, 2014 Author Report Share Posted December 27, 2014 Ok, let's see what he will reply to my last mail. If it is again the same (consider that I'm not stressing him: I send a mail asking for an update more or less every 20 days) then I'll ask one of our big guys for an help. Thanks! Link to comment Share on other sites More sharing options...
Ezio Posted December 27, 2014 Report Share Posted December 27, 2014 Reason why i never send it back to China Thought it was all good remember your post about it long time ago Get a mod on it since this is just jacking your chain and ask for a new watch or money back Link to comment Share on other sites More sharing options...
Mike on a bike Posted December 28, 2014 Report Share Posted December 28, 2014 PM me............... Link to comment Share on other sites More sharing options...
swdivad Posted December 28, 2014 Report Share Posted December 28, 2014 sounds suspect to me... I'd be taking some more aggressive steps to get it back! Link to comment Share on other sites More sharing options...
panerai153 Posted December 28, 2014 Report Share Posted December 28, 2014 That sounds really suspicious. First off, why don't they put a new movement in the watch? These are regular A7750 movements, correct? Probably cost the factory 15-20 bucks each in bulk. Silly for the TD's to jack folks around like that., send the buyer a new watch, and keep a happy ,satisfied customer. Things like this are one of the reasons I seldom buy a new watch from a TD, just not willing to put up with all the BS that goes along with purchases gone bad! Link to comment Share on other sites More sharing options...
kernow Posted December 28, 2014 Report Share Posted December 28, 2014 Who is the TD? I'd like to know, so perhaps you can PM me if you don't want to name and shame just yet, Link to comment Share on other sites More sharing options...
GenTLe Posted December 28, 2014 Author Report Share Posted December 28, 2014 sounds suspect to me... I'd be taking some more aggressive steps to get it back! I'd rather avoid being aggressive now: he has my money and my watch. If I want to achieve a result, in my view, it's better to be calm and use diplomacy because otherwise it could just be too easy for him to simply close communication channels... That sounds really suspicious. First off, why don't they put a new movement in the watch? These are regular A7750 movements, correct? Probably cost the factory 15-20 bucks each in bulk. Silly for the TD's to jack folks around like that., send the buyer a new watch, and keep a happy ,satisfied customer. Things like this are one of the reasons I seldom buy a new watch from a TD, just not willing to put up with all the BS that goes along with purchases gone bad! It's a 7753 one. And yes, it sounds strange to me too. Maybe they're waiting for the hands, but there are at least 2 reps using them, and I believe that in the watch market it shouldn't be so difficult to get them (i.e. the good Sead made me to have a spare set of a watch that was considered out of stock from 4 years...). Let's see what our great MOAB may do Link to comment Share on other sites More sharing options...
panerai153 Posted December 28, 2014 Report Share Posted December 28, 2014 I believe Mike is your best bet. I would suspect that these dealers sell a lot of watches through the forums. While there are not that many people who are paying members and contribute regularly, I'm sure there are hundreds more that visit specifically to find a rep watch. I doubt that any dealer wants to get "sideways" with the administrators over watch deals that can be easily solved. Link to comment Share on other sites More sharing options...
Mike on a bike Posted December 28, 2014 Report Share Posted December 28, 2014 GenTle get details over to me ASAP as I get busy with work during week. Link to comment Share on other sites More sharing options...
GenTLe Posted December 28, 2014 Author Report Share Posted December 28, 2014 I believe Mike is your best bet. I would suspect that these dealers sell a lot of watches through the forums. While there are not that many people who are paying members and contribute regularly, I'm sure there are hundreds more that visit specifically to find a rep watch. I doubt that any dealer wants to get "sideways" with the administrators over watch deals that can be easily solved. Actually I believe it too, but not sure about this specific one: in my view TDs with good web sites (this hasn't one - no, he's not Sead) have much more business: on average people buy looking at the interesting products much more than asking with an email and not being sure of what may come out in the QC pics. GenTle get details over to me ASAP as I get busy with work during week. Thanks Mike, please don't rush... I waited 5 months, I still can wait few months Link to comment Share on other sites More sharing options...
Mike on a bike Posted December 28, 2014 Report Share Posted December 28, 2014 Five months not acceptable for a TD here or anywhere for that matter. Link to comment Share on other sites More sharing options...
Mike on a bike Posted December 28, 2014 Report Share Posted December 28, 2014 Sent email to get sorted, sure we can move this along. Link to comment Share on other sites More sharing options...
369 Posted December 28, 2014 Report Share Posted December 28, 2014 That's why i love rwg...good luck GenTLe!!!Can you told us who the TD is? Link to comment Share on other sites More sharing options...
Mike on a bike Posted December 28, 2014 Report Share Posted December 28, 2014 Let's see what we get done no reason to expand unless there is no resolution to my inquiry. At this point reading PMs between parties just the usual everything takes forever in China not unresponsive. Link to comment Share on other sites More sharing options...
GenTLe Posted December 28, 2014 Author Report Share Posted December 28, 2014 That's why i love rwg...good luck GenTLe!!!Can you told us who the TD is? Let's see how this thing will end, before Link to comment Share on other sites More sharing options...
369 Posted December 28, 2014 Report Share Posted December 28, 2014 Let's see how this thing will end, before Ok i hope you have your watch very soon! Link to comment Share on other sites More sharing options...
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