Mike on a bike Posted December 13, 2015 Report Share Posted December 13, 2015 (edited) Well as we all beat up on Swatch group and for good reason I thought I'd mention this.Black Friday MOAB must buy watch you know how it is................ So I decide my TI Citizen Eco-Drive chrono as great as it feels on (there new coating whatever it is is bullet proof by the way, not a scratch) must be replaced. Hey any reason will do right , hate to press button on the chrono to count respiratory rate on my patients anyway. So all over the net am I model after model, get it down to a few search prices on them everywhere come up with a Tissot PR 100 quartz , no mechanical for work grab and go. So at 8.4 in height nice and slim, 38MM but all dial will work just fine 100 meters water proof checks all the boxes. Now I find this for $166 bucks which is a steal take the model number and search doubt you find it that cheap again. https://www.google.com/search?q=T049.410.44.067.00+&ie=utf-8&oe=utf-8#q=T049.410.44.067.00&tbm=shopI went from site to site just exactly how long is the bracelet ( must do this with every watch) well might fit might not.............. So it comes in a few days perfect all the goodies box etc and I put it on just a bit to tight no good. Now I call Swatch repair center in Seacaucus NJ get their parts guy on the phone "got this as a gift to tight" says I. No problem he replies, three extra links sent no muss no fuss no charge at all! Bottom line is the evil Swatch takes care of there customers........................... Edited December 13, 2015 by Mike on a bike 1 Quote Link to comment Share on other sites More sharing options...
Revere Posted December 13, 2015 Report Share Posted December 13, 2015 They're the biggest group for a reason Quote Link to comment Share on other sites More sharing options...
SSTEEL Posted December 13, 2015 Report Share Posted December 13, 2015 Good result Mike Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted December 13, 2015 Author Report Share Posted December 13, 2015 (edited) They're the biggest group for a reason Yes they are, so now I am looking at a much more expensive auto from one of their houses and can buy with confidence as they will send me the links my massive wrists require. Smart business on their part........... Edited December 13, 2015 by Mike on a bike Quote Link to comment Share on other sites More sharing options...
Revere Posted December 13, 2015 Report Share Posted December 13, 2015 it's possible some of their bigger ticket items might not come with that luxury. i can't imagine them mailing over some extra planet ocean links for free, but maybe i am wrong Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted December 13, 2015 Author Report Share Posted December 13, 2015 You maybe right but in most cases I can not even buy them or find them for some brands so just happy to call give them model number and pay if I must. Quote Link to comment Share on other sites More sharing options...
508-Fanatic Posted December 13, 2015 Report Share Posted December 13, 2015 I think Swatch Group is really trying to create a positive buzz with their customers. On my advice a friend Joe bought a Tissot Powermatic 80 dress model and the thing went ka-bang after a week. Main spring. Rather than have any annoyances about service or anything - get in your car and drive to the shop, etc, they drop-shipped him another one, with a return-postage paid slip in the box.He was pretty pleased Quote Link to comment Share on other sites More sharing options...
Revere Posted December 13, 2015 Report Share Posted December 13, 2015 You maybe right but in most cases I can not even buy them or find them for some brands so just happy to call give them model number and pay if I must.This is a good point! Quote Link to comment Share on other sites More sharing options...
Mike on a bike Posted December 13, 2015 Author Report Share Posted December 13, 2015 I think Swatch Group is really trying to create a positive buzz with their customers. On my advice a friend Joe bought a Tissot Powermatic 80 dress model and the thing went ka-bang after a week. Main spring. Rather than have any annoyances about service or anything - get in your car and drive to the shop, etc, they drop-shipped him another one, with a return-postage paid slip in the box.He was pretty pleased I would think now that's service! Revere with 8.65 inch wrists my watch buying is a nightmare so to finding a company that has all their stuff in stock in my case links if you need them well they have my biz. Quote Link to comment Share on other sites More sharing options...
508-Fanatic Posted December 13, 2015 Report Share Posted December 13, 2015 I would think now that's service! Revere with 8.65 inch wrists my watch buying is a nightmare so to finding a company that has all their stuff in stock in my case links if you need them well they have my biz.100% - same thing with me and clothes, oddly proportioned body - almost everything requires tailoring. Quote Link to comment Share on other sites More sharing options...
kernow Posted December 14, 2015 Report Share Posted December 14, 2015 Great service like that keeps customers. After all, what does it cost them to supply a few extra links? In the long term, if they give 3 links away and maintain a customer for 30 years who buys a $3,000 every 5 years..... Quote Link to comment Share on other sites More sharing options...
automatico Posted December 14, 2015 Report Share Posted December 14, 2015 The store a friend owned was a Citizen AD and they would supply free links through the store to anyone who purchased a watch that was too tight on the wrist.Otoh I know a Rolex AD who used to remove a link from all the tutone DJ etc then sell it back to the customer at a 'discount' for being a good customer. Quote Link to comment Share on other sites More sharing options...
508-Fanatic Posted December 14, 2015 Report Share Posted December 14, 2015 The store a friend owned was a Citizen AD and they would supply free links through the store to anyone who purchased a watch that was too tight on the wrist.Otoh I know a Rolex AD who used to remove a link from all the tutone DJ etc then sell it back to the customer at a 'discount' for being a good customer.*That* is seriously *messed up* Quote Link to comment Share on other sites More sharing options...
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