themannier Posted June 25, 2017 Report Share Posted June 25, 2017 Hi friends ! I really need to know if anyone could help me with USPS ; i have tried to contact them through their site but it's near impossible as i am based in France ! I know it's a lot to ask but i try The problem is the following; i send back a part to an Ebay seller based in conus called Detroitwatchworks here http://detroitwatchworks.com/ and it appears from the tracking that the postman was unable to deliver due to a wrong adress ???....The seller confirmed that he never heard of this package indeed ! Then, this package sould be returned to me in FRANCE but it didn't moved from the post office since the june 7. If anyone here could just contact the USPS customer service to know first why it wasn't delivered, then if this thing will move to France, i would get a great help...Thanks in advance ! Detroitwatchworks adress is 42810 Mound Rd Sterling Heights, MI 48314 Link to comment Share on other sites More sharing options...
Sogeha Posted June 25, 2017 Report Share Posted June 25, 2017 I can't help, but I'm sure someone will help a brother out, especially a Platinum supporter Link to comment Share on other sites More sharing options...
themannier Posted June 25, 2017 Author Report Share Posted June 25, 2017 9 minutes ago, Sogeha said: I can't help, but I'm sure someone will help a brother out, especially a Platinum supporter Thank you bro' , i hope so Link to comment Share on other sites More sharing options...
HorFan Posted June 25, 2017 Report Share Posted June 25, 2017 Thank you bro' , i hope so The only way to contact USPS customer service is through e-mail. The telephone line is a black hole. Hit the email option and fill out "where is my package?" form with tracking# and address info. This is the only way to get a response. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
indywatchguy Posted June 25, 2017 Report Share Posted June 25, 2017 Yes I agree with @HorFan email is the best option. If you need any further help I'm off tomorrow and would be happy to assist in calling them if need be. 1 Link to comment Share on other sites More sharing options...
themannier Posted June 25, 2017 Author Report Share Posted June 25, 2017 Thank you all my friends ! I wasn't able to use the usps email called "where is my package" because you need to enter the tracking number and it dosen't work because it's a non usps international tracking number...I can't pass this step on the site ! However my tracking number is knwon by usps tracking. I have tried to contact them by phone but i didn't got anyone...Maybe i did a mistake when i chose the service(department) on the phone ! Link to comment Share on other sites More sharing options...
indywatchguy Posted June 26, 2017 Report Share Posted June 26, 2017 Thank you all my friends ! I wasn't able to use the usps email called "where is my package" because you need to enter the tracking number and it dosen't work because it's a non usps international tracking number...I can't pass this step on the site ! However my tracking number is knwon by usps tracking. I have tried to contact them by phone but i didn't got anyone...Maybe i did a mistake when i chose the service(department) on the phone !PM me with all the info and I'll look into it tomorrow.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
HorFan Posted June 26, 2017 Report Share Posted June 26, 2017 PM me with all the info and I'll look into it tomorrow.Sent from my iPhone using TapatalkHey Indy, you're a good guy for picking up this ball. I would suggest using the destination zip code to figure out the actual post office it was last tracked at and use local directory to get the phone number of that office and speak to the postmaster there for starters. Don't waste your time with the national number, it is miserable and hellish.Sent from my iPhone using Tapatalk 1 Link to comment Share on other sites More sharing options...
indywatchguy Posted June 26, 2017 Report Share Posted June 26, 2017 Hey Indy, you're a good guy for picking up this ball. I would suggest using the destination zip code to figure out the actual post office it was last tracked at and use local directory to get the phone number of that office and speak to the postmaster there for starters. Don't waste your time with the national number, it is miserable and hellish.Sent from my iPhone using TapatalkThanks! Yes sir I know what it's like dealing with the USPS! Can be a real PITB CONUS! Couldn't imagine international!Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Mike on a bike Posted June 26, 2017 Report Share Posted June 26, 2017 If you get local post small town on phone no problem if in big city not so much help, my guys know I ship watches like crazy never a problem. Link to comment Share on other sites More sharing options...
panerai153 Posted June 26, 2017 Report Share Posted June 26, 2017 I agree, contacting the local PO is the best. Was the address on the package the same as the website address? Even if your tracking number was and international number, the postal service should be able to find where the package is. How was it sent? Registered mail, EMS, etc. Hopefully you can get this resolved with the help of our kind brothers here.Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
kernow Posted June 26, 2017 Report Share Posted June 26, 2017 Nothing to add to this, just saying that sometimes things take an age to be resolved. My wife sent a package to Brazil that went backwards and forwards between the UK and Brazil 4 times as undeliverable - is was small enough to carry with one hand. Every excuse came out; recipient not at home to parcel too big to deliver. When it arrived back home some 6 months later we never resent it as the newborn baby was too big for the clothes which were in the parcel! Link to comment Share on other sites More sharing options...
themannier Posted June 26, 2017 Author Report Share Posted June 26, 2017 6 hours ago, indywatchguy said: PM me with all the info and I'll look into it tomorrow. Sent from my iPhone using Tapatalk Thank you my friend, will let you know all the details by PM ! @panerai153 the package was sent with priority mail international, called "colissimo" in France ! 33 minutes ago, kernow said: Nothing to add to this, just saying that sometimes things take an age to be resolved. My wife sent a package to Brazil that went backwards and forwards between the UK and Brazil 4 times as undeliverable - is was small enough to carry with one hand. Every excuse came out; recipient not at home to parcel too big to deliver. When it arrived back home some 6 months later we never resent it as the newborn baby was too big for the clothes which were in the parcel! This should drive me crazy, haha !!! Link to comment Share on other sites More sharing options...
indywatchguy Posted June 26, 2017 Report Share Posted June 26, 2017 Ok@themannier 3am here hittin the sack I'll let you know the scoop tomorrow. You're welcome.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
themannier Posted June 26, 2017 Author Report Share Posted June 26, 2017 Just now, indywatchguy said: Ok@themannier 3am here hittin the sack I'll let you know the scoop tomorrow. You're welcome. Sent from my iPhone using Tapatalk Thank you indy Link to comment Share on other sites More sharing options...
indywatchguy Posted June 26, 2017 Report Share Posted June 26, 2017 Got an update! Seems it was returned to you in France, possible illegible address or missing zip code. You should receive it in a few days. Also talked to Detroit Watchworks they never received it and first time they've ever had this issue. Watch repair guy Jason sends apologies. Sent from my iPhone using Tapatalk 2 Link to comment Share on other sites More sharing options...
themannier Posted June 26, 2017 Author Report Share Posted June 26, 2017 46 minutes ago, indywatchguy said: Got an update! Seems it was returned to you in France, possible illegible address or missing zip code. You should receive it in a few days. Also talked to Detroit Watchworks they never received it and first time they've ever had this issue. Watch repair guy Jason sends apologies. Sent from my iPhone using Tapatalk Waouh !!! Great bro, you did a awesome work for me...and you got Jason by phone ? I was in touch with him ! The good new is that the parcel should go back to France A great thanks to you again indy, i really appreciate what you did ! 1 Link to comment Share on other sites More sharing options...
indywatchguy Posted June 26, 2017 Report Share Posted June 26, 2017 Waouh !!! Great bro, you did a awesome work for me...and you got Jason by phone ? I was in touch with him ! The good new is that the parcel should go back to France A great thanks to you again indy, i really appreciate what you did !Yessssir talked to him for about 15min nice guy although I'm sure he wondered why I didn't have a French accent. He did say you all had been chatting through eBay. My pleasure to help. Sent from my iPhone using Tapatalk 1 Link to comment Share on other sites More sharing options...
themannier Posted June 26, 2017 Author Report Share Posted June 26, 2017 10 minutes ago, indywatchguy said: Yessssir talked to him for about 15min nice guy although I'm sure he wondered why I didn't have a French accent. He did say you all had been chatting through eBay. My pleasure to help. Sent from my iPhone using Tapatalk Haha ! My french accent is terrible and to have a conversation with him should be fun ! A nice guy indeed who sell some good gen parts at good prices ! Link to comment Share on other sites More sharing options...
Sogeha Posted June 26, 2017 Report Share Posted June 26, 2017 Thank you @indywatchguy, that is the true spirit of our community. Im sure it wasn't why you did it or even something you thought about, but the Mod team notices and remembers things like this?? 2 Link to comment Share on other sites More sharing options...
indywatchguy Posted June 26, 2017 Report Share Posted June 26, 2017 [mention=73322]Sogeha[/mention] You're welcome! Just helping out a fellow brother! Throughout the years I've received a wealth of knowledge from you guys! That's the least I can do. A simple act of kindness goes a long way! Pay it forward! Yes this is the spirit of our community here at RWG! My very first and favorite watch forum! 2 Link to comment Share on other sites More sharing options...
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