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Rolex Service Center Experience


Stephane

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My16600_800_71B.jpg

Dear All,

Needless to say I love Rolex.

At least their steel sports watches that is. :wub:

Rolex is probably the most hated or loved brand in the world.

I am an enthusiast person and developed a strong love-hate relation with the brand.

After 4 months of wait and some serious misunderstanding with the AD, my Sea Dweller 4000 (16600) is finally back on my wrist. :angry:

My16600_800_80.jpg

So I did monitor this one, freshly serviced by "professional" watchsmiths.

I was curious, sarcastic even, and thought "Hey, it's going to be completely out of COSC standards.

Well. No.

Actually it runs perfectly in my humble opinion, surely much better than before:

36 hours: -2 seconds

48 hours: 0

60 hours: 0

72 hours: +1

96 hours: -4

These figures doesn't take in count how much hours a day I was wearing it neither how much hours I was sleeping and the watch was sitting on a table.

So I can declare that they did a great job, at least to the movement (polishing, ...I'm not to sure they were very inspired).

The two only other watches in my collection running like that are:

- Ziggyfied Pam 196 (previously owned by Kruzer and serviced by Ziggy)

- Tribalised Submariner from Wactmaker 9 (allthough I think Tribal did not serviced it, which is even more surprising).

I can't talk about my vintage ones as I have no record for them and they were not serviced anyway.

Thanks for reading what is a nice surprise to me as this was my first ever gen serviced.

As Ziggy often said in the past: a good service is never a bad idea :rolleyes:

Cheers

Stephane

My16600_800_83.jpg

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TWO people have ever had the back off my 6536 ... Tom Nesbit in Seattle and The Ziggmeister.

Tom listened to mine run and wind, with the back on, and told me it needed a service. He also guessed its QUARTER of manufacture by its serial number (he was right).

As good as Tom is, Ziggy is the only one to actually work on it. Twice.

Hats off to master watchmakers! Getting a 50-years old watch to near-COSC spec? Priceless.

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Well, I doubted about service as the professional seller and collector who my 16600 comes from had a different opinion.

He told me "why would you service a watch if it's running fine? You are the only second owner!"

I saw some of his watches (1655, even a double red for sale at 37.5K

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I have 2 kinds of watches....the ones The Zigmeister has serviced....and the ones he hasn't.

Don't you mean "the ones The Zigmeister has serviced, and the ones The Zigmeister will service" ? :D

Stephane, glad you got your SD back. It doesn't seem as though it took too long after the initial mistake was rectified, and you received a perfectly regulated Rolex back in the end. Now all you have to do is enjoy it!

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Thanks again guys.

Monsieur Euno,

I asked the AD about not servicing old watches.

They were very surprised and said that here Rolex will service any wacth if they have spare parts.

They added that if they do not have parts they go to "restores", watchsmith outside Rolex specialised in restoration as they have a lot of old parts they keep jalously.

Cheers

Stephane

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The Rolex AD here has a service they offer where they send your watch to a place where the sun DOES shine and regulate it to COSC spec if possible, and return it, for $25

:tu:

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I have purchased Rolex parts (through a friend) from an AD in the UK after several US ADs, as well as the NY & BH RSCs, told me to pack sand.

EU ADs operate under a much more customer friendly set of (parts) sales & servicing rules than do US ADs.

That is a surprise for me.

From here I look at the US like a paradise for friendly service.

I guess ADs are an exception then.

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