alterego Posted October 4, 2011 Report Share Posted October 4, 2011 Hi fellow members. I hope you can give some advise regarding an unfulfilled order from a respectable dealer who adverstises on the forum. About three months ago I ordered a Brgeuet Aeronavale type XX from this dealer. I paid in excess of $ 300 including EMS postage. I asked the watch be sent EMS so as to expdite delivery. Since the seller charged my credit card, around JUly 15, I have been waiting for the watch. When after two weeks the parcel did not arrive I contacted Nikki (Precioustime customer support) asking him if there was a problem with the shipment. He admitted, the watch had not been sent vi EMS, butby Registered Mail. So I asked him for the postal number, so as to track the parcel. He gave me a number starting with JR and .. ending with GB which told me the watch must have been on its way by Royal Mail. I tracked the number given to me and I found the parcel had been delivered in England. I contacted Nikki again and he excused himself saying the number he had given me corresponded to another delivery. So he gave me a new JR number, which showed the parcel was in trasit. I waited for another two weeks to no avail. Finally, after about month's wait, the number is reprted as non existent in the local postal service data base. So, I assume the watch was stolen while in transit. I explained this to Nikki at Customer Support, asking him what he would do about it. The answer I received shocked me. He suggested I should send additional $ 190 to cover half of the replacement watch cost, which he would refund if the lost item is ventually deliverd and if I returned it to him. My questio is: I s that it ? What is the dealer's responsibility in this case ? when he did not ship the watch accoding instructions from the buyer (EMS) whcih was paid for, sending it economy mail instead ? Is it fair that I am asked to share the cost of sending a new watch, when all this episode was due to the dealer's poor shipping management ? I wonder if this is the way it is in this business. The dealer goofs and you lose your money. I think not Your comments are very welcome. Jaime Quote Link to comment Share on other sites More sharing options...
Guest zeleni kukuruz Posted October 4, 2011 Report Share Posted October 4, 2011 Jaime dont pay!!! Angus most sort this out, cant bellive they try to steal another 190$ from you thats just carzy!!! Select another dealer next time... Quote Link to comment Share on other sites More sharing options...
redwatch Posted October 4, 2011 Report Share Posted October 4, 2011 Agreed. That is not your responsibility at all. The fact that you received incorrect shipping information is unacceptable. Plus, add to that the fact that you paid additional money for EMS, but did not get EMS as a shipment option. I am seeing this more and more lately and it is getting a little out of hand. I hope Angus cleans this mess up very soon. Quote Link to comment Share on other sites More sharing options...
Mickey Padge Posted October 4, 2011 Report Share Posted October 4, 2011 You need to edit your topic and thread, you are talking about PURETIME, not precioustime, two totally different dealers Angus should fix this, as the delivery was messed up and the wrong service used, that's their mistake, not yours. Best of luck, contact Angus directly if I were you, seems Nikki is not so nice.... Quote Link to comment Share on other sites More sharing options...
alterego Posted October 4, 2011 Author Report Share Posted October 4, 2011 Thank you all for your comments. I?m sorry, I meant PURETIME, NOT Precious time. I'll edit the post so as not to blame another dealer for this episode. It is my impression that there was some degree of selfrighteousness and discrimination in their asking for money to "solve" the problem. Can someone tell me how to get in touch with Angus directly ? Thank you again for your support. Quote Link to comment Share on other sites More sharing options...
Guest zeleni kukuruz Posted October 4, 2011 Report Share Posted October 4, 2011 puretime2005@gmail.com Quote Link to comment Share on other sites More sharing options...
modelizer Posted October 4, 2011 Report Share Posted October 4, 2011 I agree with the previous posters. This should be sorted 100% by the dealer.. Quote Link to comment Share on other sites More sharing options...
maxman Posted October 4, 2011 Report Share Posted October 4, 2011 Totally unexceptable...I hope you get this sorted out soon Jaime It Indeed does seem like more and more of these types of threads are popping up lately....not a good sign...to say the least Mike Quote Link to comment Share on other sites More sharing options...
Jkay Posted October 4, 2011 Report Share Posted October 4, 2011 I don't like to see any trusted dealer fall from grace, but it does happen. And it begins just like this; a slew of CSR complaints over the course of several months. Quote Link to comment Share on other sites More sharing options...
finhs Posted October 4, 2011 Report Share Posted October 4, 2011 Hi I bought two watches to Puretime four months ago, and i have small problem with Nikki, becouse i paid two bracelets and i have received only one, we were writing emails during one month, but i sent email to Angus and he resolve my problem inmediatly. Cheers and good luck. Quote Link to comment Share on other sites More sharing options...
maxman Posted October 5, 2011 Report Share Posted October 5, 2011 Hi I bought two watches to Puretime four months ago, and i have small problem with Nikki, becouse i paid two bracelets and i have received only one, we were writing emails during one month, but i sent email to Angus and he resolve my problem inmediatly. Cheers and good luck. Im happy to hear that your problem was resolved....hopefully we will see more post like this. Quote Link to comment Share on other sites More sharing options...
Noel Fleischer Posted October 5, 2011 Report Share Posted October 5, 2011 (edited) Don't deal with Nikki- contact Angus directly at the above email address.. He should sort this out. His customer service can be very spotty. If needed get one of the Mods involved. Angus hates bad press. Their mistake, you ordered EMS. Seems simple IMO. Edited October 5, 2011 by Noel Fleischer Quote Link to comment Share on other sites More sharing options...
mjmj Posted October 5, 2011 Report Share Posted October 5, 2011 I hope this gets sorted out soon. Quote Link to comment Share on other sites More sharing options...
alterego Posted October 6, 2011 Author Report Share Posted October 6, 2011 Hi all: I sent Angus an e mail the night before last explaining the situation. No reply so far. If I don'tt hear from him by tomorrow night, I'll contact the Moderator, so as to see if he can do something to help me sort this out. Best Jaime Quote Link to comment Share on other sites More sharing options...
mjmj Posted October 6, 2011 Report Share Posted October 6, 2011 Good luck with this..also I think China is on holidays at the moment.. but I may be wrong.. I too have contacted Angus yesterday and so far no reply. Quote Link to comment Share on other sites More sharing options...
whoever Posted October 6, 2011 Report Share Posted October 6, 2011 Hi Jaime, sorry to hear this......hope this get sorted out! (besides, how is your sub? ) cheers Quote Link to comment Share on other sites More sharing options...
Watchmeister Posted October 6, 2011 Report Share Posted October 6, 2011 It is a Chinese holiday. In any case (unless a dealer says otherwise upfront) if they elect to use their own shipping method and the watch gets lost it is their nickel. In fact at certain points in time certain dealers have refulsed to ship watches to certain countries due to customs losses and I am sympathietic to that on their end. Hopefully Angus will get this sorted out after the holiday. I don't remember what the holiday is but I do recall from business that it is a few days. Quote Link to comment Share on other sites More sharing options...
KB Posted October 6, 2011 Report Share Posted October 6, 2011 Runs from the 30th of Sept to the 4th of Oct. However some government workers are on holidays until the 7th. Ken Quote Link to comment Share on other sites More sharing options...
omegaunit Posted October 7, 2011 Report Share Posted October 7, 2011 Many bad experiences with Nikki, nothing gets resolved until Angus steps in. Hope Angus can make good on this deal. Quote Link to comment Share on other sites More sharing options...
alterego Posted October 8, 2011 Author Report Share Posted October 8, 2011 Thank you all for the feedback . I didn't know about this holiday in China. Still, I haven't heard from Angus. I better resend the message, as the one sent before is probably burried with dozens of other unread messages in his mailbox. I'll keep you posted. Jaime Quote Link to comment Share on other sites More sharing options...
rafi717 Posted October 9, 2011 Report Share Posted October 9, 2011 100% true. This Nikky broad has been stirring sh*t up in puretime for quite some time now. I can recall two nwgative experiences I has dealing with her, and until emaild Angus it was like talking to a wall. She's rude too. Jaime, Angus will take care of you. Good luck getting this sorted out. Quote Link to comment Share on other sites More sharing options...
Audace Posted October 9, 2011 Report Share Posted October 9, 2011 I'm sorry to hear about your plight, hope it gets settled. Do keep us posted Quote Link to comment Share on other sites More sharing options...
ZedWings Posted October 10, 2011 Report Share Posted October 10, 2011 What's with the fake western names anyway? Angus, Nikki, Joshua, Andrew. Do they think it makes them seem more trustworthy? Quote Link to comment Share on other sites More sharing options...
Watchmeister Posted October 11, 2011 Report Share Posted October 11, 2011 What's with the fake western names anyway? Angus, Nikki, Joshua, Andrew. Do they think it makes them seem more trustworthy? No. Americanized names are incredibly common for business people in Chinese businesses. Westerners can never get the spelling or pronunciation correct. Quote Link to comment Share on other sites More sharing options...
ninjagaiden Posted October 11, 2011 Report Share Posted October 11, 2011 (edited) +1 on the names. I have a good friend who we all call Karen. Her real name is something like Gao Len but as if to prove Watchmeister's point I am likely to have spelt it wrong. I don't think it is dishonest. Edited October 11, 2011 by ninjagaiden Quote Link to comment Share on other sites More sharing options...
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