Hi guys.
Ok I got a situation. I have sold 2 genuine TAGs (one ladies and one gents) on ebay to two different buyers. However, one has told me that she recieved a gents watch instead of a ladies watch. So i'm presuming i've mixed up the addresses. So i contact the other buyer and told him about a possible mix up, he has yet to recieve the package so i'm waiting for an update from him.
Yesterday, this female buyer files a dispute on Paypal saying "item recieved not as described". On top of that, she insist that its Fake. I can assure you I don't sell fake watches so i'm finding this a little suspicious - wrong watch and now not genuine TAG. Of course, Paypal deducts the amount from my paypal account and now i'm thinking about my own protection.
As of currently, she wants to return the watch and ask for a refund, I'm happy to give the refund if she wants but i'm worried that she's going to mail me a tv remote control instead of a watch - and try to scam me (one guy did, ask for refund and then sends me back the strap of the watch only!)
Question is, what can i do to protect myself from letting such above example from happening? I really don't want to be down a watch and the money.
Any advice and suggestions appreciated. Thanks in advance.