I could not agree more with everything you have said. I have been a member here for a long time and I have never PM'd you once for any reason. The server down time was frustrating but one of those things - no big deal, we all know it would not be a permanent situation!
Very sorry that you felt it necessary to have to voice these concerns but at least it now spells it out for everyone. This is certainly not the place to sort out disputes with dealers or members unless it is to warn others of a genuine rogue trader/member.
Maybe the dealers should consider some sort of vetting procedure before taking orders from members unless they have a minimum of say 30 posts as a way of removing the ignorant noob element.
Thanks for all the hard work you put into this Admin - I know what it is like answering PM's and emails - it can take me several hours each day sometimes just to do that and I only get a fraction of what you must get each day.