Anyway, I hope you have it sorted out with Donerix via PM.
I consider Eric to be a friend and I have ordered a few straps from him, all of which turned out to be of exemplary quality.
Inserts are not mandatory requirements when defining a strap as excellent. I think it is more a matter of personal preference.
Eric has also, on an occasion and at his own time and expense, rectify a strap for me that was made wrongly due to a wrong set of measurements which I have provided him.
I cannot find a strapmaker with better customer service, and the friendship grew from the business (not the other way!)