So it would seem that in the past service was pretty bad , you got what they set you no pics, & were lucky if you got a watch in 2 months, horror stories abound etc. ( I have been reading)
As PeteM has so eloquently made this clear let me ask "what was the catalyst for change" I ask because I have not been into watches long enough to know. I do however have a theory: one dealer figured you know I can have more market share & demand a premium price by hiring a person to talk to my customers in a timely fashion & if I give QC pics WOW I can be top dealer. Well everybody got on the band wagon not to be out done. Capitalism at work.
Now things are worlds better and long time collectors will tell newbies "Hey be thankful quit your disparaging attacks on dealers you have no idea", but let us not be complacent it is better but it can improve. Who shall be the next dealer to step up his game with even better outcomes for buyers. The guy who wants to get more business & increase his profits, capitalism at work. Greed is sometimes good.
What say you?