While I have also bought from Toro many times, with no issues, it has been a number of months.
HOWEVER, this is not the only forum complaint about him recently. When issues start piling up, it must raise concern.
The situation needs to be addressed before it blows out of proportion. Toro is notorious for somewhat poor communication skills. That won't help his situation. One of the forum admins with some leverage, needs to get him back on track, or take appropriate action.