The issue is transparency and communication.... rather lack of both, and these are things that Rocketeer probably has to work on to improve his future service offerings. Now that this is in the open, an update by Rocketeer will save him the hassle of repling to the particpants individually.
I would have to say that for AR coating, its should not take more than 3 months. with 2 months being the average. 1 month, outstanding.
Chief has his AR system down to an art with his web-based updating system. And I have to concur with Lani about members having to learn to pop out crystals or finding people to pop out crystals for them. This will seriously reduce the heartache when things go wrong, and they almost certainly will.
And of coz, some patience is needed in this hobby, lest one forgets.