DW has never been anything other than accomodating for returns. It's just that when you get a picture of something, you say you want exactly that, and then get something that is FUBAR, it gets frustrating. Literally, every time I order anything from him it is incorrect on the first receipt. Hands for the incorrect movement, dials that are a complete joke compared to the pics he said would be the exact dial and now this. This wasn't to disparage DW, just wondering if there are other options that don't require shelling out $1500 for a case. It appears there are no other options, so I will now get off of my horse.