To the OP - Yes, it is quite true that the average sales person (& even some store managers) knows little or nothing about the watches he/she sells. Accordingly, it should come as no big surprise to anyone that the counter staff know little or nothing about the quality of modern reps. However, & this is the salient point, with watch dealers closing right & left due to slow sales, you can bet that stories about your gen-like rep will make their way back to Rolex. And Rolex, also feeling the economic pinch of their bottom line (much due to the proliferation of gen-like reps), is (quite understandably) not likely to be as pleased as the sales staff appeared to be.