I think this thread has gotten out of control, so let me add a couple of points -
1st, MD2020 - I get that you suffered a serious loss &, therefore, sending out updates to every customer was not realistic. Still, if you want to be taken seriously in business (& get my vote when the time comes to providing you a forum & official sanction), you cannot leave customers hanging for more than 24 hours unless you are physically incapacitated (or dead). To that end, the appropriate thing to have done would have been to post a 2-line message to your customers in the General Discussion forum stating 2 things - the reason for your delays (death in the family) & a firm date upon which you will be contacting customers with updates on their work. &, then, of course, follow through on THAT date. This will not take more than 1 minute of your time & should not disrupt your personal activities. In my experience, there is no excuse (other than physical incapacitation) for anything less.
2nd, to your customers - I feel your pain. But experience has also taught me that, especially when watches (or cars) are concerned, guys can become pretty neurotic when expectations are not met. But you just have to keep perspective & try not to inundate sellers & modders with repeated messages demanding answers or money. People do have lives away from the online world & personal issues arise that sometimes cause delays & communication breakdowns. My rule of thumb in these cases is to give the person 1-2 weeks to respond before screaming scam or rip-off. At least not publicly.
Hopefully, now that MD2020 is back in communication, we have all learned something.