Maybe it is just a few watches, but unless we all missed the memo, our "collectors" have RETAIL sites, and we pay RETAIL prices. I'm also willing to bet, the majority of their customers are not buying 20 watches a month.
This board makes up for 1-2% of their sales. We're small fish.
Ive stuck with my initial collector since my first purchase, and every one since.
I hate complaining. I hate feeling like the only time I talk to my collector is when something is wrong. I send referrals, I stay loyal, etc trying to build a rapor, just like Jawo and the rest of you probably do.
Do you know who I am? Do you know who the people I refer to you are talking about? Do you care at all or is it wasted effort?
I'd rather be told "Just want to keep things business" or something, then be blown off on an off-topic statement during communication. The cold shoulder hurts more then watch problems.
I can't just forget all the good service. We as consumers typically seem to hold onto the bad service and forget the good as it suits us at the time.
But... everyone reaches their limit eventually