Beyond the idiocy involved here on the part of the buyer, what is even more ridiculous is that if you do need to return something and notify Eddie he sends you explicit instructions as to how to send back. I suspect it is stupidity and not conspiracy. IMHO, the manufacturing and shipping of these items is only going to get more difficult.
Eddie-
Sorry to hear it happened. I do hope that you will, at a minimum, let other dealers with whom you are in contact know who the person is.
All the best,
Kruz